Member Service Representative - McLean, VA

Member Service Representative - McLean, VA

Join Lafayette Federal Credit Union, a proud recipient of USA Today's Top Workplaces of 2025 award. We are expanding and looking for exceptional talent to support our members and contribute to our reputation as an employer of choice.

NOTICE: JOB APPLICANTS LIMITED TO DC, MD, OR VA RESIDENTS. We are exclusively considering applicants residing in the District of Columbia, Maryland, or Virginia for all open positions.

Do you have a passion for people and value friendly, welcoming interactions? Do you value helping people find solutions to their needs? Are you looking for an entry-level career that will position you to learn and grow in the financial services industry? If so, then Lafayette Federal may have the perfect opportunity for you!

We are currently seeking a Member Service Representative to join our dynamic team. As a Member Service Representative, you will be empowered to do what’s right for the member because you have a passion for helping others succeed.

A day in the life of a Member Service Representative will include:

• Processing all transactions for members, in person or via telephone including deposits, withdrawals, loan payments, cash advances and transfers.
• Giving prompt, efficient, and accurate service in the processing of all transactions such as opening of new checking/savings accounts, direct deposits, ATM cards, CD/IRA/Money Markets.
• Cross-selling and promoting Credit Union products and services.

Our ideal candidate will have entry-level banking and/or retail experience with cash handling, customer service experience, strong verbal communication, and understands the importance of maintaining confidentiality, privacy and professionalism as a front-line representative of our institution.

Top Benefits Or Perks

Joining Lafayette Federal comes with perks to support you in your personal and professional journey.

• Employer paid (99.9%) health insurance premium for single and family coverage (HMO Plan)
• Fully funded deductible (HMO Plan)
• 401k employer matching contribution
• Income protection with life insurance, short and long-term disability
• Paid time off, holiday leave and birthday leave
• Educational assistance
• Commuter benefits program and more!

Pay: $38,662 - $45,000 annually (or $18.69 - 21.63/hr) depending on experience and qualifications.

Location: This position will be located in McLean, VA

Lafayette Federal Credit Union is an Equal Opportunity and E-Verify Employer. EOE/AA/DISABILITY/VETERAN