Customer Service Representative

Location:
McLean, VA 22102, United States

This position offers a competitive base salary, to be determined based on the candidate and his/her background and experience.

Our benefits package includes medical, dental, vision, 401(k), employer-paid short-term disability, voluntary life insurance, unlimited paid time off and more.

• Consultant On-boarding and Ongoing Communication
• Create and distribute new hire welcome gifts each week to all upcoming starts.
• Meet and greet new hires virtually or in person, setting the expectations around our partnership.
• Facilitate incoming questions or concerns from consultants directing them to the appropriate resource or answering their questions about assignment logistics, on-boarding information, finishing an assignment or social events.
• Regular in-person and virtual contact with consultants.
• Send out communications for Dexian sponsored events and drive awareness around company updates.

• Provide opportunities for our consultants to interact with one another through virtual and in person lunches, user group events, dinners, and happy hours, tailgating functions or other out of office events.
• Plan and attend events to ensure set up is consistent with Dexian branding expectations.
• Create opportunities for increased visibility for Dexian and its consultants through developing relationships with industry and community organizations.

• Get to know consultants professionally and personally to build better relationships and better consideration.
• Remain visible and available to consultants to ensure they are aware of the resources available to them.
• Build business intelligence from consultants that may lead to hot leads, referrals, and/or new job orders.
• Serve as a champion for the Dexian Redeployment Program for your individual office, as well as reporting back into the Enterprise Redeployment Partners.
• Responsible for the redeployment gifting efforts and recognition of consultants for the program.
• Ensure all efforts at building and sustaining a relationship with the consultants is focused on remarketing and retention of our consultants with Dexian.
• Track and maintain the consultant’s professional and personal accomplishments making sure they are recognized. This includes sending condolences, congratulatory gifts and birthday acknowledgements.
• Responsible for planning events to ensure each consultant feels part of the “Dexian family” including tailgating events, group lunches, quarterly outings, user group events and holiday functions.
• Focus on providing our consultants an experience where they feel rewarded and recognized for professional and personal achievements. This includes acknowledging milestone events, performance highlights and any other personal life events of our consultants.

• 65 Recontact Calls per week (Number Subject to Change)
• 8 Consultant out of Office Contacts per week (Number Subject to Change)
• Consultant Birthday Recognition – 100%
• Consultant Welcome Call and Introduction – Sending each Consultant a Welcome Gift
• Consultant Special Gifting and Recognition
• Attempt to gain hot leads and referrals during your interactions with consultants with a minimum of 2 hot leads or referrals a week.

• Assist in Redeployment Responsibilities and Reward Program Management as needed.
• Prepare consultant gifts as needed.
• Partnering with Marketing Team to plan special Recognition / Events with the assistance of local offices including creating invitations and ordering marketing items.
• Assist in consultant survey communication and data consolidation as needed.
• Assist in gathering information for the Consultant Panel as needed.
• Will interact with Leadership at all levels.

May require working after hours at times for special events or special situations.

The ideal candidate should have:

• Bachelor’s degree in Hospitality, Business, Communication or equivalent education and experience
• 5+ years’ experience in a customer service, hospitality, recruiting support and/or program support/coordination
• Ability to speak in front of large groups with confidence
• Strong…