Orchestration Director

Position Overview

The Growth Orchestration role at Human Touch LLC plays a mission‑critical role in orchestrating the systems, processes, and practices that power business development and growth activities. This role serves as a connective force between strategy and execution, ensuring that proposal development, pipeline management, and internal knowledge systems operate with high efficiency, compliance, and transparency. This is a high‑impact role requiring cross‑functional collaboration, a sharp analytical mindset, strong process discipline, and excellent communication skills.

• End‑to‑End Oversight:
  Manage the full lifecycle of proposal development, from opportunity intake to final submission, ensuring adherence to internal standards and client compliance requirements.
• Compliance Leadership:
  Implement and manage proposal compliance matrices and checklists aligned with government and commercial procurement requirements (e.g., FAR, DFARS, RFIs/RFPs).
• Coordination:
  Serve as a liaison between capture leads, technical SMEs, contracts, pricing, and design/production teams.
• Quality Assurance:
  Ensure proposals are compelling, error‑free, well‑organized, and fully responsive to customer requirements.
• Proposal Calendar & Reviews:
  Maintain proposal development schedules, facilitate color team reviews (e.g., Pink, Red, Gold), and track lessons learned.

• CRM Oversight:
  Manage and optimize the Growth team’s CRM system (Big In) to track opportunities from identification through award.
• Forecasting & Analytics:
  Generate and present pipeline reports, win/loss trends, proposal metrics, and performance dashboards for executive decision‑making.
• Gate Reviews &
  
  Qualification:
  
  Support the opportunity qualification process, ensuring that Go/No‑Go criteria are consistently applied and documented.
• Data Hygiene:
  Regularly audit pipeline data for accuracy, timeliness, and completeness, working with team members to maintain standards.

• Centralized Resource Library:
  Design, organize, and maintain a repository of reusable proposal content, templates, resumes, past performance, and graphics.
• Process Documentation:
  Develop, refine, and disseminate Standard Operating Procedures (SOPs) that govern key Growth operations activities.
• Onboarding & Training:
  Facilitate onboarding for new team members by ensuring clear access to tools, workflows, and documentation.
• Best Practices:
  Drive continuous improvement by capturing feedback, documenting lessons learned, and updating processes accordingly.

• Experience in growth operations, proposal management, or business development within the Gov Con or professional services sector.
• Deep understanding of the federal contracting lifecycle and procurement practices.
• Strong command of CRM tools, proposal automation platforms, and document collaboration systems.
• Exceptional organizational, time management, and written communication skills.
• Ability to manage multiple priorities in a fast‑paced, deadline‑driven environment.

• Proposal win rate and compliance scores
• Pipeline data accuracy and velocity
• SOP adoption and usage across the team
• Reduction in proposal development cycle time
• Feedback from internal stakeholders and proposal reviewers

• Medical, Dental & Vision coverage
• 401(k) Matching
• PTO