Manager, Product Management - Fintech Lead

Overview

Manager, Product Management - Fintech Lead

Capital One Travel (COT) is a challenger to established legacy credit card travel franchises. In just 3 years, COT has emerged as the 3rd largest credit card travel franchise in the US. COT has a mandate to move fast and pursue big-ambitious goals. This role falls under the broader ‘Customer Segments’ organization which is responsible for setting a clear vision, ensuring a connected customer experience, and driving growth across our customer segments- both Consumer and Business.

COT’s current Fin Tech offerings, such as ‘Cancel For Any Reason (CFAR)’ and ‘Flight Disruption Assistance (FDA)’ offer customers unmatched flexibility and peace of mind. In this role, you will lead the operation of existing, as well as development of new and innovative Fintech products and features. Our goal is to expand and enhance our current offerings as well as offer our customers more value through new fintech products.

This person will be dedicated to exploring and executing high-risk/high-reward opportunities that could fundamentally change Capital One Travel’s flexibility offerings. This PdM will lead the research and concept validation for entirely new Flexibility products and features.

This person will:

• Proactively seek out and investigate new, large-scale opportunities that have the potential to drive significant value to customers and sustainable future growth for Capital One Travel.
• Conduct market analysis, competitive landscape assessments, and customer research to fully understand customer expectations and competitor offerings.
• Balance business opportunities with customer needs, ensuring that new product concepts solve real problems for the user.
• Function as an internal consultant and gaining buy-in by effectively communicating the customer value and business potential to core product, risk and delivery teams, who are responsible for the final execution.
• This person will need to be comfortable taking ownership of an idea and building the strategic and evidential case required to turn "something out of nothing," while also managing execution of those ideas.

Manager, Product Management (PXDP
50)

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• At least 3 years of experience working in Product Management
• Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
• A Bachelor's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field)
• A Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field) or an MBA with a…