Senior Manager, Product Management - Small Business Bank, Acquisition & Onboarding

Overview

At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalize credit card offers, turning the entire industry on its head. As we’ve grown bigger, we’ve found more and more ways to use technology and face-to-face conversations to understand the human problems associated with money and finances.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In the Small Business Bank, our customers are the lifeblood of the US economy, making up 99% of businesses in the US and accounting for 44% of the country’s GDP. We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do.

On our team, we combine that customer-centric approach with our heritage of data-driven decision making to design, build, and test our way to best-in-class, business-grade experiences that help Small Businesses succeed.

Capital One Small Business Bank is seeking a data-driven Senior Product Manager to join our Acquisitions team. In this role, you will be accountable for the end-to-end digital acquisition and onboarding experiences across the mobile app and Capital One website, focusing on minimizing friction and maximizing conversion rates for new customers opening accounts online. You will have the opportunity to create positive early interactions and cultivate lasting relationships with small business owners by enabling a seamless onboarding journey.

Your role will also be equal parts problem solver and coach, leading a team of high-impact product managers to deliver value for our business and customers.

Key Areas of Focus

• Human Centered
- You’ll define clear and actionable problem statements to help teams deliver results while displaying a comprehensive understanding of iterative software delivery, capable of thin-slice MVP grooming.
- You’ll leverage customer insights to influence priorities and roadmap feature development while advocating for and driving alignment between stakeholders in the development of acceptance criteria.
- You’ll obsess over UX/UI patterns and seek to create world class, omni-channel experiences.

• Business Focused
- You’ll own and prioritize the product roadmap to deliver on business outcomes, quickly identifying points of leverage in complex problems or systems, and utilizing data effectively to define success metrics and measurable outcomes.
- You’ll utilize balanced judgment in decisions about risks of both actions taken and not taken while innovating on ways to iterate faster in a well-managed way for the immediate team.

• Technology Driven
- You’ll understand and leverage technology and end-state architecture vision to partner with the technology team to drive comprehensive design decisions out of white space technical problems.
- You’ll share business strategy and roadmap with Tech partners to establish context while also leading and facilitating agile ceremonies alongside Tech Lead.
- You’ll deliver value by creating reusable, extensible and resilient capabilities and proactively identify opportunities when key metrics on security, resilience and performance are not performing.

• Integrated Problem Solving
- Develop and champion a bold vision that drives meaningful outcomes by embracing the art of the possible.
- Build frameworks for complex decision making that enable effective debate and accelerate getting to the right answer.

• Transformational Leadership
- You’ll develop and communicate a 6-month vision to senior stakeholders and partner teams with accurate details and transparency on risks and impediments, and proactively build relationships with those outside of your immediate team resulting in horizontal influence.
- You’ll contribute to team culture and recruiting by leading activities to attract and retain top talent and mentoring and…