Process Manager, Sr. Associate; Hybrid

General Responsibilities

• Day to day oversight of multiple processes which could include

  • Risk management of defects and or controls
  • Monitor, report, and plan process improvement or redesign initiatives
  • Identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, Tech and management
  • Make final recommendations for approval on changes

• Collect, analyze, and measure process data to initiate sustainable business practices and procedures and for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review

• Establish an environment of continuous improvement where we are constantly leaning into technology to drive standardization and improvements

• Escalate process or control breakdowns by identifying and engaging appropriate stakeholders. Resolve complex risk defects, problems, or transactions by interpreting controls, policies, guidelines, and procedures

• Support business partners and processes through the maintenance of formal process documents (e.g., procedures, work instructions, process artifacts and diagrams), and document processes, controls, risk management activities and projects (creating project reports, presentations, business cases, and diagrams)

• Using a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma

• Excellent written and oral communication skills, coupled with strategic influence to drive agreement through intellect, interpersonal and negotiation skills

• Sustain a well‑managed/process‑driven environment and remediate process breakdowns through analysis and methodical solutioning to complex problems

• Collaborate on broader process change initiatives and represent department interests; may participate in cross‑functional project teams, including projects driven by other parts of the organization

• Thrive in a dynamic, fast‑paced environment and manage multiple priorities. They’re comfortable with ambiguity and enjoy cutting through distractions to discern priorities and create structure when none exists
• Utilize excellent communication and partnership skills, which are essential for interacting and communicating with key stakeholders at all levels across the company to manage, inform and influence outcomes while leveraging data
• Understand the big picture but is also able to execute with close attention to detail
• Build relationships and influence across levels and functions
• Ask why, explore, and want to learn

West Creek 5 (Richmond, VA) and Center 2 (McLean, VA) – this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

• High School Diploma, GED, or equivalent certification
• At least 2 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
• At least 1 year of Project or Process Management Experience
• At least 1 year of experience using Google Suite or Microsoft Office

• Bachelor’s Degree or military experience
• At least 3 years of experience in Business Process Management, Project Management, Relationship Management, Risk Management, or Control Testing
• Lean, Agile, Six Sigma, Business Process Management, or Project Management certification

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Salaries are for candidates hired to perform work within these locations and refer to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based on the agreed upon number of hours to be regularly worked.

• McLean, VA: $88,800 – $101,300 for Sr. Process Manager
• Richmond, VA: $80,800 – $92,200 for Sr. Process Manager

This role is also eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being. Learn more at the Capital One Careers website.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace.