Implementation Manager

The Implementation Manager will work closely with clients, project teams, and internal stakeholders to define implementationर्ने strategies, manage project timelines, and deliver results that exceed client expectations. This position establishes, maintains, builds and manages client relationships at all levels to ensure Exiger core product offerings are deployed successfully per contractual requirements. The individual will lead client interactions from contract signature until implementation completion.

The ideal candidate must have excellent project management skills, be client and solution focused, and understand that the client's best interests are served through seamless delivery.

• Lead and manage the full implementation lifecycle, from initial client onboarding to successful deployment of Exiger's solutions.
• Serve as the primary point of contact for clients during the implementation phase, building strong relationships and ensuring client satisfaction.
• Drive internal process‑focused initiatives ensuring consistent standards are adopted across the猜你喜欢 practice.
• Provide comprehensive training and support to clients to ensure effective adoption and use of Exiger's products.
• Prepare and deliver detailed project documentation; providing timely and accurate reporting regarding implementation status both internally and externally.
• Maintain a thorough knowledge of Exiger's core products, services and strategic services.
• Ad‑hoc and other projects and responsibilities may be added at the manager's discretion.
• Work closely with internal teams, including sales, product management, engineering, and customer support, to ensure a seamless transition from sales to implementation and implementation to customer success.

• You possess a high level of initiative and self‑motivation, especially inbay a team environment.
• You understand the processes, pain points, and personas in third‑party management, supply chain management, procurement, risk, elabor and compliance.
• You lead inspirational, tailored jungen presentations in a customer‑facing environment.
• You articulate complex ideas clearly and concisely, in written and verbal English.
• You balance multiple priorities while maintaining a strategic mindset.
• You have familiarity with Supply Chain Risk Management, Governance, Risk & Compliance, and Third‑Party Risk Management.
• You have strong client/customer management skills.
• You have excellent presentation and facilitation skills.
• You demonstrated strength in issue management and customer relationship
  
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• Minimum 1–5 years of experience in project management and implementations.
• Experience with compliance, supply chain risk management, third‑party risk management or due diligence.
• Consulting experience is a plus.
• Bachelor's Degree in a relevant field.
• Must be a U.S. citizen.
• Have Julio the ability to analyze, manipulate large data sets (i.e., Excel, Access, SQL or VBA).
• Have the ability to perform data auditing and validation.
• Be proficient in Microsoft Office Suite.
• Familiarity with Project Management methodologies.
• Have the ability to adapt to a fast‑paced continually changing business and work environment while managing multiple priorities.

Exiger is revolutionizing the way corporations, government agencies and banks manage risk and compliance with a combination of technology‑enabled and SaaS solutions. In recognition of the growing volume and complexity of data and regulation, Exiger is committed to creating a more sustainable risk and compliance environment through its holistic and innovative approach to problem solving. Exiger's mission to make the world a safer place to do business drives its award‑winning AI technology platform, DDIQ, built to anticipate the market's most pressing needs related to evolving ESG, cyber, financial crime, third‑party and supply chain risk.

Exiger has won 30+ AI, Reg Tech and Supply Chain partner awards.

Exiger's core values are courage, excellence, expertise, innovation, integrity, teamwork and trust.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Exiger's hybrid work policy is periodically reviewed and adjusted to align with evolving business needs.