Privacy Coordinator

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BBB National Programs is where businesses turn to enhance consumer trust and consumers are heard.

We are a non-profit organization dedicated to fostering a more accountable and trustworthy marketplace. As the foremost thought leader on industry self-regulation, we are shaping the way that businesses and consumers interact with one another. As the home of U.S. independent industry self-regulation, we are currently operating more than twenty globally recognized programs that have been helping enhance consumer trust in business for more than 50 years.

Our programs provide third-party accountability and dispute resolution services that address existing and emerging industry issues, create a fairer playing field for businesses, and a better experience for consumers. We continue to evolve our work and grow our impact by providing business guidance and fostering best practices in areas such as advertising, child-and-teen-directed marketing, data privacy, dispute resolution, automobile warranty, technology, and emerging areas.

BBB National Programs works with individual companies, industry groups, and regulators to develop, monitor, and enforce robust privacy standards. Our trusted privacy programs deliver independent accountability for privacy commitments, whether built on self-regulatory principles or legal requirements, tailored to respond to the unique privacy challenges presented by specific data types, like children’s data, or use cases, such as emerging technologies and cross-border transfers.

Together our programs drive the adoption of unified privacy practices, facilitate consumer education and choice, and offer consumers accessible, no-cost privacy dispute resolution.

The Privacy Coordinator provides day-to-day administrative, customer service, and billing support, assisting the lead(s), including the Deputy Director, Privacy Operations and Vice President, Global Privacy Division and Privacy Initiatives Operations, in administering the BBB EU-US Data Privacy Framework (DPF) Program and in implementing other related privacy initiatives, as needed, within the purview of the Privacy Initiatives team. The Privacy Coordinator assists with daily BBB National Programs DPF Program operations, including responding to applicant and participant inquiries, creating and maintaining accurate participant records, processing payments and issuing invoices.

The Privacy Coordinator also supports the Program’s compliance monitoring functions.

• Primary responsibility for screening new applications to the BBB EU-US DPF program, conducting initial reviews of posted privacy policies and other materials to check for eligibility.
• Maintains accurate records of applicants and participating businesses by updating company data in appropriate spreadsheets and databases.
• Serves as primary point of contact for new and renewing applicants, providing resources and general guidance, maintaining an open line of communication and responding professionally to inquiries, directing questions to management as needed.
• Provides guidance to participating businesses on the renewal process for both the Department of Commerce and DPF program as well as insights on other procedures such as company restructuring Monitors pending applicants, alerting management to red flags that may cause their application to be rejected.
• Coordinates execution and transmission of administrative documents (e.g., contracts, invoices) to new participants.
• Conducts reviews of all new applicant privacy policies, assisting applicants in meeting all DPF and BBB National Programs’ requirements, reporting to the Deputy Director for final review.
• Conducts reviews of participating business compliance with DPF and Program administrative requirements during the annual account renewal process and follows up on deficiencies with participants as needed.
• As needed, assists Deputy Director with supporting participants as they pursue approval or re-certification from the Department of Commerce.
• Reports regularly to team on observed trends…