Sr. Business Manager - SBB Fraud Defense

Sr. Business Manager - SBB Fraud Defense

Summary: As a Sr. Business Manager within the SBB Fraud strategy team, you will apply your strategic and analytical skills to major company challenges. You will be working with a team of skilled business analysts to develop and test strategies that ultimately impact the bottom line of a rapidly growing national digital business. You will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

And you will do it in an environment with broad scope, enabling you to play an end-to-end GM (general manager) role across key fraud areas.

The SBB Fraud strategy team plays a strategic role in protecting the Bank and its customers from bad actors, and in developing sophisticated approaches to balance risk and friction in the movement of customer funds. Team members are empowered to develop creative solutions to issues and behaviors that directly impact the bottom line. Our near‑term roadmap includes expanding our risk infrastructure to incorporate cutting‑edge machine learning, dynamic modeling, and complex decision frameworks.

• Strategic leadership:
  Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior.
• Business ownership:
  Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon.
• Leadership:
  May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One.
• Product:
  Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics.
• Marketing:
  Lead direct‑to‑consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go‑to‑market strategies.
• Credit Risk:
  Drive step‑change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis.
• Execution:
  Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently.
• Partnership:
  Work closely with colleagues across Capital One including IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability.
• Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation.
• Strong business judgment, leadership and integrity:
  He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business.
• Solid people leadership experience:
  Ability to build and leverage the capabilities of a high‑performing team, and business partners across the enterprise. Foster innovation, drive critical decisions, hold business partners accountable, and consistently deliver results.
• Strong executive communication skills:
  Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
• Clear results orientation:
  Display an intense focus on achieving both short and long term goals. Drive and execute an agenda in an uncertain and fluid environment.
• Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus.

• Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering).
• At least 2 years of experience in…