Front Office Project Integrator

Responsibilities

The Project Integrator will support Digital Gateway in providing front office support, forging partnerships with senior leadership to drive and foster seamless communication, and implementing the Sponsor’s vision.

• Providing direct support to a principal or group of principals, working independently with general review and guidance from the senior officer or the supported principal(s).
• Proactively managing calendar and schedule items by applying considerable knowledge of the principal’s role, responsibilities, and personal preferences in relation to the mission, protocols, organizational hierarchies, and a working knowledge of larger priorities. Independently collaborating with others to resolve conflicts and notify of calendar items.
• Working extensively with online team collaboration tools such as Confluence and Hive.
• Responding directly to inquiries when appropriate or taking action to facilitate resolution of a range of inquiries and concerns related to the mission.
• Using critical‑thinking skills and effective decision‑making; demonstrating excellent judgment and discretion; applying analytic skills to evaluate programmatic data/metrics, resolve inconsistencies, and propose solutions.
• Demonstrating excellent leadership and customer‑service skills.
• Vetting and referring visitors, callers, email, and other correspondence to the appropriate internal, IC, or external contacts rather than the principal when feasible; escorting uncleared visitors if needed.
• Seeking information from internal/IC resources or external resources to provide background information to the principal as required, adequately addressing unresolved issues.
• Tracking assigned actions to ensure completion and response.
• Acting as the main point of contact for FO Leadership and other team members.
  • Taking on additional projects that will include meeting minutes (with increasing knowledge of substantive areas), slide decks (creation & updates), Excel/Office spreadsheets, and BLOG responsibilities (communications, graphics, research, updates, and maintenance).
  • Providing information or responding accurately to routine-to‑moderately complex questions or technical/administrative requests in a clear, concise, credible, and courteous manner.
• Participating in meetings with principals to coordinate activities including meetings and travel; updating calendars as needed.
• Providing oversight by monitoring progress to ensure principals are aware of all task statuses.
• Providing Directors with relevant discussion topics for future meetings:
  • Delivering clear, concise, hard‑ and soft‑copy routine‑to‑moderately complex correspondence on behalf of the principal, emulating his or her style and voice.
  • Formatting, proofreading, editing correspondence, reviewing documentation for clarity, accuracy, grammar, and compliance with guidance; routing and tracking through completion.
• Planning and coordinating program‑management process activities and leveraging experience to recommend streamlined and efficient business processes.
• Managing internal business actions, identifying dependencies, and applying decision analysis to ensure tasks progress at a rate commensurate with operational tempo.
• Facilitating engagement sessions with IC partners, mission partners, and other forums.
• Developing standard operating procedures and associated documentation.
• Preparing, researching, and securing travel plans and coordinating with supporting elements (Center for Global Health Services, Identity Management, Central Travel, etc.) to meet travel requirements.
• Managing day‑to‑day office operations and seeking to improve workflow.

• Must possess and maintain a TS/SCI clearance with Polygraph.
• BS 10–12, MS 8–10, PhD 5–7
• Ability to fully coordinate project schedules.
• Proficient with Salesforce CRM tools.
• Ability to coordinate program‑management process activities such as Program Reviews and Control Gate Reviews, including scheduling meetings and preparing briefings and/or presentations.
• Ability to assist in the preparation of management plans and reports.
• Ability to compose technical documents, including user manuals, training materials, installation guides, proposals, and…