Inside Sales Industrial

Job Description

Encore Wire (), a Prysmian Brand is a leading manufacturer of residential, commercial and industrial copper and aluminum electrical wire and cable solutions. Encore Wire’s 460-acre single‑campus and over 3.5 million sq. ft. under roof allows for deep inventory levels and unmatched delivery times. Our innovative wire pulling solutions, award‑winning colored wire and Metal‑Clad and Armored Clad Smart

Color

ID® identification system promote cost and labor savings and safety.

In this role, you will respond to all inquiries from established customers, process requests for quotes, enter orders, manage orders, and work with functional areas throughout the organization to ensure customer satisfaction.

What you’ll do:

• Support and develop relationships within an established, assigned customer base
• Manage quote requests and product promotions for your assigned customers
• Manage customer requests
• Review and interpret customer specifications, applications, and terms and conditions with assistance from Engineering or Marketing; process requests for quotes by providing pricing and product availability
• Process orders from customers and acknowledge within 48 hours
• Continuously develop product knowledge through internal and/or external trainings
• Process customer returns and claims in a timely manner and initiate corrective action if necessary
• Participate in cross‑functional projects impacting the department and the organization
• Interface with various departments within the company, including Shipping, Scheduling, Quality, Manufacturing, Credit, Finance, Engineering, and Product Management, in order to meet the needs of the customer and to ensure timely delivery and accurate receipt of products
• Provide back‑up assistance and coverage for other teams
• Be the voice of the customer to the Prysmian organization

• Experience in inside sales, account management, or customer service, or related; proficiency in Microsoft Office
• Analytical with great problem‑solving skills
• Technical aptitude to understand product functionality, specifications, and applications
• Desire and ability to excel in a rapidly changing, fast‑paced environment
• Motivated both individually and on a team level
• Organizational, time management, multi‑tasking, and follow‑up skills

• Associate’s degree or Bachelor’s Degree
• Knowledge of ERP systems such as SAP or AS 400 Mainframe a plus

This job description is not intended to be all‑inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.

• Customer Service
• Bachelor's Degree
• Measuring and Quoting
• Territory Sales