Housekeeping Supervisor

POSITION SUMMARY

Aids in the housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

• Establish standards and procedures for work of housekeeping staff
• Assists in the planning of work schedules to ensure adequate service
• Inspects and evaluate physical condition of establishment
• Assists with recommendations for painting, repairs, furnishings, relocation of equipment, and reallocation of space
• Other duties as assigned

• Manages five subordinate supervisors who supervise a total of 60 employees in the Housekeeping and Laundry Departments
• Responsible for the overall direction, coordination, and evaluation of these units
• Directly supervises one non-supervisory employee
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

• Ensures Big Cedar Culture continues to evolve and is sustained at a high level. Maintains Big Cedar service delivery at best-in-class and a subject of benchmarking
• Coach Housekeeping leaders to practice leadership that drives Big Cedar culture and business objectives
• Create and execute on plans to increase efficiencies and service levels in Housekeeping
• Maintain high morale in the Housekeeping team
• Ensure that the Housekeeping Department functions efficiently
• Ensure that all rooms meet or exceed Big Cedar standards
• In partnership with Housekeeping leadership, create and manage a training program that prepares new Associates to clean rooms in accordance with Big Cedar standards, increase productivity and reduce turnover

• One to two years related experience and/or training
• Equivalent combination of education and experience
• Must have supervisory experience in the hospitality housekeeping field

• Possess a valid Missouri “E” or Arkansas “P” driver’s license
• Clean and safe driving record
• Extensive understanding of Housekeeping duties

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical - Collects and researches data;
  Uses intuition and experience to complement data;
  Designs work flows and procedures.
• Problem Solving - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations;
  Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance;
  Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming;
  Maintains confidentiality;
  Listens to others without interrupting;
  Keeps emotions under control;
  Remains open to others  ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations;
  Listens and gets clarification;
  Responds well to questions;
  Demonstrates group presentation skills;
  Participates in meetings.
• Written Communication - Writes clearly and informatively;
  Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities;
  Exhibits objectivity and openness to others' views;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone s efforts to succeed.
• Visionary Leadership - Displays passion and optimism;
  Inspires respect and trust;
  Mobilizes others to fulfill the vision;
  Provides vision and inspiration to peers and…