Assistant General Manager - McKinney

Job Title

Kid Strong Assistant General Manager

McKinney, TX

Center General Manager

Exempt

Local travel required

Base plus Bonus

• Bonus based on performance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Vision insurance

Kid Strong Assistant General Managers are the second in command when it comes to the center. The Assistant General Manager works with the General Manager to foster a culture of learning and development for both the Coaches and the Families that attend the center and delivers key business results such as sales performance and lowering member attrition. The Assistant General Manager is a talented, welcoming, and engaging leader focused on delivering an exceptional experience for the kids, families, and team members.

• Understand the center’s key KPI’s and financials to make informed business decisions.
• Build and maintain relationships with Kid Strong families to align with our core values and provide exceptional customer service.
• Oversee center level initiatives such as maintenance, training, brand consistency, etc.
• Daily, weekly, and monthly cleaning and maintenance of the center.
• Typical schedule includes 4 weekday and 1 weekend shifts with specific hours dependent on the needs of the center.
• Communicate any coach schedule changes using appropriate scheduling and communication platforms.
• Schedule and sell Kid Strong events such as camps and parties to maximize center profitability.

• Maintain flawless lead management by conducting call drives to new and existing leads in the center’s CRM tool.
• Finalize sales and bookings generated through online self‑sign up flow.
• Source and attend local events to increase brand awareness and drive incremental leads and memberships.

• Foster a coaching culture - see something, say something.
• Continuously assess and document coaches based on the Kid Strong Coach DNA profile and class quality.
• Partner with the General Manager on onboarding, managing, training and evaluating coaching candidates.
• Manage and support ongoing professional development of staff through Learn Upon.
• Communicate professionally with co‑workers in Slack and email, including periodic checks of messages when not in center.

• Coach students by delivering an evolving curriculum that focuses on brain, physical, and character development for ages 15 months to 11 years‑old.
• Understand the “why” behind the Kid Strong curriculum and be able to clearly and concisely communicate it.
• Demonstrate and manage the implementation of various programming and curriculum elements.
• Use the KS Coaches App to record data and provide data (attendance, awards, etc.).
• Must be able to work in a physically intensive environment – cover multiple miles in a shift, lift and repeatedly move equipment up to 25 pounds.
• Must be comfortable working with kids to ensure proper technique and student safety.

• Athletic or coaching background with experience working with or coaching kids ages 15 months to 11 years old – passion for working with children is non‑negotiable.
• Comfortable speaking to parents/guardians about a variety of topics.
• Achieve Coach Certification through the HQ Training and Certification team.
• Complete training through Learn Upon as required by the HQ Training and Certification team.
• Prior experience as a pediatric OT/PT is a plus, but not required.
• Previous experience in management is preferred but not required.
• Practical work experience with Google and Microsoft platforms.
• Experience with systems and platforms such as Glo Fox, Learn Upon, Career Plug, and ADP is preferred but not required.
• Intermediate knowledge of physiology, exercise technique, and body mechanics.
• CPR certified.

This position will not have any direct reports. When the General Manager is off, the Assistant General Manager will be the Manager on Duty. The Assistant General Manager will be a leader and mentor, so communication and interpersonal skills are important. The Assistant General Manager will work closely with center team members and families and also interact with DFW…