Business Improvement Specialist

WORKING FOR THE CITY OF MCKINNEY

Working for the City of McKinney is more than a job. It is an opportunity to make a meaningful difference in the lives of others. It is also an opportunity to have a hand in the development of one of the fastest growing communities and one of the best places to live in the nation. Proudly recognized on the Top Workplaces USA list by USA TODAY, our team is dedicated to making McKinney one of the best places to work, live, and raise a family.

That’s why we exist. Join us and start making a difference today.

The Business Improvement Specialist reports to the Business and Data Analytics Manager and assumes a strategic role in the continued success of the Development Services Division including the Building Inspections, Code Services, Engineering, and Planning Departments. This position is responsible for the coordination of the implementation, modification, upgrading, data visualization/reporting, testing, and staff training of the Ener Gov land management system (including other future software solutions integrated into the Division).

The Business Systems Specialist works closely with Division staff and subject matter experts, and will act as lead subject matter expert, coordinating modification requests with the Information Technology Department to ensure optimal performance of integrated software solutions.

The position also leads process improvement events/projects/initiatives designed to provide increased value to our customers by improving the efficiency of operations, reducing waste and costs, and promoting teamwork and relationships that lead to the highest levels of customer service and experiences.

City of McKinney employees work hard and at a very fast pace. However, we also look after and support one another. All of us are guided by four employee-generated values – Respect, Integrity, Service, and Excellence (RISE). We are also supported by servant-based leaders who foster and support a healthy, family-oriented culture. All new employees are expected to embrace and live by our core values and commit to helping us sustain our exceptional work environment as a high performance organization (HPO).

• Learn and demonstrate an understanding of how team, department, and City goals are interconnected.
• Contribute to a positive work culture.
• Maintain regular and reliable attendance.
• Ability to assess his/her work performance or the work performance of the team.
• Contribute to the development of others and/or the working unit or overall organization.
• Ability and willingness to work as part of a team, to demonstrate team skills, and to perform a fair share of team responsibilities.
• Ability to continuously learn and develop through a mix of internal and external training opportunities, and if applicable, encourage subordinates to do the same.

• Maintains an extensive knowledge of the Development Services Division’s land management system’s functionality while simultaneously maintaining a broad understanding of the services offered by various Division-wide employees and how the two may correlate.
• Acts as the single point of contact and liaison between the Development Services Division and the Information Technology Department regarding the organization, prioritization, and implementation of software modification requests, upgrades, and testing of the Ener Gov land management system (and other future software solutions integrated into the Division).
• Advocates for Division staff by persistently troubleshooting and following through on the resolution of system/application issues with the IT Department.
• Continuously builds on a strong working knowledge of Division processes to provide innovative and proactive guidance to staff regarding the integration and utilization of various software applications in coordination with the IT Department.
• Initiates research and locates data sources within applications which may be analyzed and interpreted to help realize improved operational efficiencies, and communicating findings back to the Division.
• Co…