Application Specialist

TX Commerce St. 2090 Commerce Dr, McKinney, TX 75069, USA

• Responsible for providing demonstrations to customers in person and supporting demonstrations remotely with sales reps.
• Provide appropriate technical support for customers and direct sales teams.
• Participate in Pre-Demo Game Plan Calls and proactively work with sales reps to understand needs of the customer.
  • Set expectations for demo opportunities.
  • Coordinate with any external sources to meet customer expectations.
• Assist in software applications and IT integrations for the labeling portfolio.
• Train and demonstrate understanding of software application.
• Troubleshoot hardware, software, and IT network connections with sales reps and customers.
• Assist Sales Trainer with histology labelling and core equipment training.
• Assist marketing to produce technical support materials, promotions, installation, training and integration resources.
• Proactively follow up on status of installations and provide ongoing support.
• Coordinate with external resources to meet customer expectations.
• Available to travel to customers and Stat Lab sites, averaging 3 overnights per week.
• Other duties as assigned.

• Minimum of 5 years’ experience in a similar or transferable role.
• Bachelor’s degree in a Biological Science, Information Technology, Engineering, or Histology Certification (HT or HTL) with relevant experience.
• Knowledge of pathology and laboratory diagnostics market. Histology sector background highly desirable.
• Flexibility to travel across the US with the potential for international travel.
• Ability to build strong working relationships and networks both locally and internationally.
• Demonstrated technical aptitude in various LIS platforms and middleware applications.
• Outstanding communication, presentation, teaching skills and willingness to learn.
• Detail oriented, technologically savvy, strong communication skills, with excellent time management.
• Ability to capture facts and troubleshooting data to convert them into simplified summaries and/or action plans.
• Customer relationship development and management.
• Proactive and enthusiastic team player with a highly analytical, structured, result-oriented work style with strong ability to effectively manage projects.
• Excellent customer service skills with a “Customer-first” mentality.
• Experience working in a dynamic, multidisciplinary team.

Salary is 79k-90k dependent upon experience. Preferably this applicant would be housed in Southern California, Arizona or Colorado.

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Bachelors or better.

5 years:
Experience in a similar or transferable role

Demonstrated technical aptitude in various LIS platforms and middleware applications.

Equal Opportunity Employer
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