Eligibility Specialist - McKinney, TX

Overview

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend technology with compassionate services to drive outcomes for job seekers nationwide. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Career TEAM is seeking a WIOA Eligibility Specialist to join our team in North Central Texas. This individual will support program operations by conducting eligibility screenings, verifying documentation, and building participant cases in compliance with WIOA guidelines. The WIOA Eligibility Specialist will report to the WIOA Program Managers and ensure timely, accurate processing of participant files to support enrollment and service delivery.

• Provide information about workforce services
• Process screenings and applications to determine eligibility for customers in East Texas
• Enter source document data into case management and document storage systems; maintain database by entering new and updated customer information
• Review customer documents for deficiencies
• Resolve discrepancies using standard procedures or return incomplete documents to the supervisor for resolution
• Acquire and maintain ongoing programmatic competency to ensure compliant management of cases
• Accurately document customer interactions through well-written case notes
• Ensure case files meet or exceed programmatic requirements
• Maintain operations by following policies and procedures
• Demonstrate working knowledge of office equipment, software, and hardware
• Collaborate as part of a team to achieve common goals
• Approach daily tasks with a proactive, problem-solving mindset
• Other duties and projects as needed

• Bachelor’s degree or higher or an equivalent combination of education and experience
• 2+ years of work experience combining elements of training, customer service, and working with a culturally diverse customer base
• Ability to serve as a role model to customers and motivate them toward achieving goals
• Proficiency with personal computers, Internet, e-mail, and Microsoft Office (Word, Excel, Outlook)
• Ability to meet and/or exceed set goals and objectives
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A valid driver’s license

• Bilingual in English and Spanish
• Experience and knowledge of WIOA and TANF workforce development contracts/programs
• Ability to multitask and be proactive

Employment Type: Full-Time, Non-Exempt

Job Site: Onsite

Travel: 25% travel within the region

Founded in 1996, Career TEAM, LLC is a private workforce development organization.

Career TEAM’s record includes honors such as being named by Inc. Magazine as one of America’s 500 fastest-growing privately held companies, receiving the US Chamber of Commerce Blue Chip Enterprise Award for innovation, and coverage by media outlets for innovative, government-funded solutions programs.

Career TEAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Employment is contingent upon successful completion of a background check (including criminal, prior employment, and education verification). The company complies with applicable privacy and data protection laws. Personal information collected during recruitment is used for hiring purposes and to manage the employment relationship as described in our privacy practices.