Service Coordinator Team Lead

The General Revenue & Texas Home Living Service Coordinator Team Lead position reports directly to the IDD Program Administrator of Service Coordination within the IDD division. This position is an example for the service coordination team. They ensure individuals on all caseloads have up to date and accurate paperwork, maintain a caseload, and communicate effectively with families as well as stakeholders.

The GR & TXHML Service Coordination Team Lead takes a collaborative approach and facilitates a weekly staff meeting to staff individuals served and provide feedback from leadership to the team. The GR & TXHML Service Coordinator Team Lead is committed to providing the highest quality of care possible while helping the team and individuals navigate available services and supports. Service coordination is a process that helps individuals access and manage the services they need to achieve their goals, particularly for those with disabilities or special needs.

It involves identifying needs, developing plans, connecting individuals with appropriate resources, and ensuring those resources are effectively used and coordinated. The goal is to improve an individual s well-being, independence, and community participation. Promoting choice and autonomy through a strength-based model is necessary and expected. This position attempts to deescalate potential crisis situations and addresses complaints with a professional demeanor.

Clear, accurate, and timely communication with regulating entities and external agencies is expected. In addition, this position coordinates and ensures completion of all transfers, reassignments, and discharges.

This position uses initiative and passionate commitment to provide culturally and linguistically appropriate care and works with the entire Life Path Systems team and other community organizations to identify needs and reduce barriers to improve outcomes for individuals served. Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Other duties may be assigned as needed.

This position exemplifies service excellence by providing service coordination and connects to other services to include crisis services as needed. All interactions with individuals and families served will be conducted with a trauma-informed and person-centered approach.

This position practices good stewardship of resources by ensuring all required trainings are completed prior to due date and center-issued equipment is kept in good repair. The GR & TXHML Service Coordinator Team Lead will link individuals to additional resources as needed to support their goals.

Integrity is necessary to ensure adherence to the Health and Human Services Commission, Texas Administrative Code, contracts, applicable grants, and Lifepath Systems policies and procedures. This position will work closely with the treatment team and Program Administrator to ensure that all gaps are reconciled.

This position builds positive relationships with local resource agencies, providers, and health professionals in an effort to increase positive relationships from community stakeholders and partners. This position demonstrates professional conduct with Peers, Leadership and Support teams at all times. In addition, close working relationships and professional conduct while coordinating care with outside entities is required.

Working independently and collaboratively to maintain appropriate boundaries and foster better outcomes for individuals served, families, and while facilitating improvement in measurable ways, is central to Life Path Systems mission to serve. This position must have the ability to assess and de-escalate potential or current crisis situations in calm and respectful manner.

• Staff individuals served and provide feedback from leadership to the team; facilitate weekly staff meetings.
• Maintain a caseload with up-to-date and accurate paperwork; communicate effectively with families and stakeholders.
• Coordinate and ensure completion of transfers, reassignments, and discharges.
• Provide culturally and linguistically appropriate care; coordinate with Life Path…