Mental Health Case Manager - Crisis Center

Overview

Under the supervision of the Program Administrator of Life Path Systems Crisis Center, the Crisis Center QMHP performs crisis assessments, crisis resolution and stabilization and linkage to services to reduce inpatient and law enforcement interventions. Performs routine case management, skills training, medication training and support, and psychosocial rehabilitation based in trauma informed and person driven care model. Provides person directed case management to assist in navigating access to medical, social, vocational, financial, educational, and other individualized services.

Provides person directed skills training and psychosocial rehab to develop coping and other skills needed to feel successful in their home and community. Is responsible for initiating and collaboratively completing uniform assessments then organizing and documenting the recovery plan for services to meet the individual’s identified needs. Effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. Coordinates, monitors, provides recovery planning, serves as an advocate and liaison on behalf of the individual served.

Other duties as assigned to meet program and individual needs.

Expectations include timely and thorough documentation, time management and organizational skills, effective scheduling, and participation in treatment team meetings.

Specific Targets:
Ensure that individuals needing a uniform assessment is completed within 24 hours of admission. 100% of individuals discharged are provided resources and referrals. 90% of services notes are signed within 2 business days of service. Direct service hours anticipated per month are no less than 50% of work time and meet utilization management standards by level of care. At least 1 skills training and/or psychosocial rehabilitation group service is provided each shift.

90% of full chart reviews receive a score of 80 or higher in following the Golden Thread. All required trainings are completed prior to due date. Attends monthly team meeting.

Due to the Crisis Center operating 24/7, employees may be required to work on center holidays if the holiday falls on their scheduled workday. In the event of unforeseen circumstances that require the use of Paid Time Off, employees are expected to notify their supervisor within 4 hours of their regularly scheduled work time. This position requires working three 12-hour shifts per week.

Additional 4 hours are expected to be worked outside your scheduled shifts each week to ensure timely documentation and corrections and to complete required trainings.

If Bilingual and receiving stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.

Education, Training and Experience (including licensure and certification)

• Must have a bachelor’s degree from an accredited college or university with major course work in a human services field as required to qualify as a Qualified Mental Health Professional (QMHP) and one (1) year prior experience in a mental health field required.
• Master’s Degree in human services field and previous Crisis experience preferred.

Knowledge, Skills, And Abilities

• Knowledge of community resources, of case management principles, objectives, standards, and methods; and of program policies and procedures.
• Be able to complete detailed, concise progress notes on all services provided during the sessions to meet timely documentation standards.
• Have the knowledge and experience in providing rehabilitative services to individuals with mental illness.
• Ability to assess individual’s needs, to coordinate services, to communicate effectively and to train others.
• Have the knowledge of the social services system and the ability to connect individuals with appropriate services.
• Be able to write clearly and professionally.
• Can think clearly and logically, to deal with potentially dangerous and/or emotional situations.
• Have good time management and organizational skills.
• Able to work independently and collaboratively as needed and have effective communication with supervisory staff when necessary.
• English/Spanish bilingual preferred.