CSR - Customer Service Rep

Overview

This role is a key team player position in a constantly changing busy environment that requires accuracy, attention to details, initiative and a pro‑active approach to duties and responsibilities while working with the individuals in services, clinical team, and co‑workers. The qualified applicant must demonstrate a positive attitude, considerable latitude for independent judgment, professional ethics, appearance, and conduct.

Providing quality customer service by checking in individuals as they arrive for appointments; collecting payment for services; answering and screening phone calls, taking messages, providing information and transferring to the appropriate person/department; scheduling and rescheduling appointments; updating information in medical record; scanning documents into medical record; mailing letters; and other general office duties as needed.

• Acts as a responsible member of the team. Works cooperatively with individuals in service and staff to meet needs while following agency procedures.
• Other general office tasks.
• Understands and promotes trauma‑informed care practices.

• High School Diploma or General Education Degree (GED).
• 3 years’ experience working in a medical office, agency, or hospital with knowledge of scheduling, insurance verification, billing and collections preferred.
• Bilingual preferred.

• Knowledge and experience in performing office duties.
• Must be knowledgeable in computer programs such as Microsoft Word and Excel.
• Must be professional and knowledgeable of customer service skills.
• Must be knowledgeable of Medicaid, Medicare, and Private Insurance billing practices.

Hours/shifts vary depending on clinic needs/staffing. May be required to report to Plano or McKinney depending on coverage needs and for training purposes.

Entry level

Full‑time

Other

Mental Health Care