Mental Health Case Manager-Access and Diversion

Overview

This Access and Diversion Qualified Mental Health Professional (QMHP) Community Services (CS) reports directly to the Access and Diversion Supervisor within the behavioral health division. This position will serve individuals who present to Life Path Systems Diversion Center and perform face to face crisis assessments, crisis intervention, crisis follow up and relapse prevention services, intake assessments, recovery and safety planning, resource navigation, referrals to appropriate community services, and connection to outpatient behavioral health services.

This position connects individuals from the community to Life Path Systems services. Uses initiative and a passionate commitment to provide access to care to individuals in services as well as diverting from emergency rooms, hospitals, and jails. Access and Diversion responsibilities include ensuring individuals receive timely access to appropriate services, working with the entire Life Path Systems team and other community organizations to identify needs and reduce barriers to improve social determinants of health.

Must be effective at troubleshooting and organizing support, interventions, and services to achieve outcomes. This position is crossed trained with the Crisis Center to perform assessment of crisis resolution and stabilization and linkage to services to reduce inpatient and law enforcement interventions. Other duties as assigned to meet program and individual needs.

• Connect individuals from the community to Life Path Systems services and provide crisis assessments, crisis intervention, crisis follow up, relapse prevention services, intake assessments, recovery and safety planning, resource navigation, referrals to appropriate community services, and connection to outpatient behavioral health services.
• Partner with the Life Path Systems team and other community organizations to identify needs and reduce barriers to improve social determinants of health; ensure timely access to appropriate services.
• Troubleshoot and organize support, interventions, and services to achieve outcomes.
• Cross-trained with the Crisis Center to assess crisis resolution and stabilization and linkages to services to reduce inpatient and law enforcement interventions.
• Perform other duties as assigned to meet program and individual needs.
• Provide service excellence by offering an overview of Life Path Systems services and connecting to outpatient behavioral health services, using trauma-informed and person-centered approaches.
• Maintain good stewardship of resources by completing required training on time and keeping center-issued equipment in good condition.

• Bachelor’s degree in psychology, social work, or related field from a four-year college or university.
• CCBHC knowledge and experience preferred.
• Experience in Texas Recovery and Resiliency (TRR) preferred.
• Knowledge of Trauma-Informed Care Practices required.
• Must have reliable transportation and a valid driver’s license.

If bilingual and receiving a stipend, employee will be available to translate for other staff as needed and will utilize approved language in the provision of services as needed.