BH Care Coordinator

Overview

This position reports directly to the BH Care Coordinator Supervisor but will work closely with an assigned department within the BH division that is subject to change based on program needs. The role performs care coordination and outpatient behavioral health services to individuals across the entire Life Path system of care. The Coordinator maintains a caseload, using initiative and a passionate commitment to provide care coordination that ensures timely access to quality care.

The responsibilities include working with the Life Path Systems team and community organizations to identify needs and reduce barriers to care, troubleshooting and organizing support, interventions, and services to achieve outcomes, ensuring seamless transitions across the full spectrum of health and social services, providing internal and external referrals, and reconciling all gaps in care within a trauma‑informed, person‑centered model. Additional duties may be assigned as needed.

Ensure that 100% of individuals assigned to the Certified Community Behavioral Health Clinic – Improvement and Advancement (CCBHC‑IA) caseload receive a consent to project participation, an admit and reassessment/discharge NOMS, are offered a satisfaction survey at 6 months, and receive 2 contacts per week as needed to ensure connections to appropriate and available services. Ensure that 75% of individuals assigned to the CCBHC‑IA caseload are connected to a CM within 14 days of a new intake or case assignment, are connected to a prescriber within 30 days of a new intake or case assignment, are connected to SUD services (if applicable) within 14 days of identified need and remain fully engaged based on LOC for the first 6 months of the NOMS period.

Responsible for assessing need for client support funds. 90% of service notes are signed within 2 business days of service. 75% of full chart reviews receive a score of 80 or higher in following the Golden Thread. All required trainings are completed prior to due date.

• Bachelor’s degree in psychology, social work, or a related field from a four‑year college or university.
• CCBHC knowledge and experience required.
• Experience in Texas Recovery and Resiliency (TRR) required.
• Knowledge of Trauma‑Informed Care Practices required.
• Must have reliable transportation and a valid driver’s license.

• Experience providing psychosocial assessments, treatment planning, case management, service coordination, skills training, crisis intervention and symptom management services to individuals with serious mental illness or serious emotional disturbance.
• Ability to assess individual needs, coordinate services, and communicate effectively.
• Knowledge of the social services system and the ability to connect individuals with appropriate services.
• Ability to write clearly and professionally on all services and internal communications.
• Ability to think clearly and logically while dealing with potentially dangerous and/or emotional situations.
• Ability to respond to individuals with patience, empathy and understanding.
• Organized, detail‑oriented, and computer‑proficient.
• Ability to demonstrate strong multicultural competency.
• Bilingual (English/Spanish) preferred.

• Entry level

• Full‑time

• Other

• Mental Health Care