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Customer Retention Team Lead

Job in McKinney, Collin County, Texas, 75069, USA
Listing for: CALIBRE
Full Time position
Listed on 2026-01-16
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
  • Management
Job Description & How to Apply Below
A leading company in customer service is seeking a Customer Retention Supervisor in McKinney, Texas. You will supervise a team of Customer Retention Call Center Representatives, ensuring they meet performance goals and providing training.

Your role includes handling escalated calls, motivating staff, and analyzing program effectiveness. A high school diploma is required, and a college degree is preferred. This position offers opportunities for growth and a chance to contribute to a positive work environment.
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