Front Desk Receptionist

The Receptionist serves as the first point of contact for clients, families, providers, and community partners at Next STEPS Worldwide. This role is responsible for creating a welcoming, organized, and professional front-office environment while ensuring efficient communication, scheduling coordination, and administrative support. The Receptionist plays a key role in supporting clinical operations and assists leadership with projects as needed.

• $15.00 per hour
• Medical, Dental, and Vision insurance
• 401(k) with company match
• Paid Time Off (per company policy)
• Paid holidays (per company policy)

• Greet and check in clients in a warm, professional manner.
• Answer and route incoming calls promptly and accurately.
• Respond to general inquiries via phone, email, and client portal.
• Maintain confidentiality in accordance with HIPAA regulations.
• Monitor lobby flow to ensure a safe and calm environment.

• Schedule, reschedule, and confirm appointments accurately in the EMR.
• Verify provider schedules daily for accuracy.
• Assist with reminder calls and follow-up communication.
• Maintain organized digital and physical records.
• Support completion of intake paperwork and client forms.

• Monitor shared inboxes and assist with administrative task completion.
• Maintain office supplies and coordinate ordering as needed.
• Support billing or care coordination teams with basic administrative requests.
• Ensure all front desk processes align with company SOPs.

• Assist clinic leadership with projects as needed.
• Support data collection, tracking, and reporting initiatives.
• Help prepare materials for meetings, trainings, and audits.
• Provide administrative support for operational improvements and special initiatives.

• High school diploma required; associate or bachelor’s degree preferred.
• Minimum 1–2 years of administrative or front desk experience (healthcare or behavioral health preferred).
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
  
  Ability to manage multiple tasks in a fast-paced environment.
• Proficiency with EMR systems, Microsoft Office, and scheduling software.
• Professional demeanor and strong customer service orientation.