Bilingual Legal Assistant - Pre-Litigation

Overview

The Pre-Litigation Legal Assistant will operate under the direct supervision and guidance of the Pre-Litigation Department’s Attorneys, Paralegal Supervisor, and other experienced paraprofessionals. The primary responsibility is to provide support in managing personal injury case files throughout the pre-litigation process. The role requires high proficiency, meticulous organizational skills, attention to detail, and the ability to prioritize and execute tasks to meet internal and external deadlines.

The position focuses on ensuring the accuracy and completeness of case documents while adhering to established processes and procedures. The role contributes to the department’s goals and objectives and requires delivering high-quality work with a clear understanding of its importance and impact.

The Pre-Litigation Legal Assistant excels as a communicator, collaborator, and self-motivated professional who consistently delivers top-tier work while upholding rigorous personal standards. They must embody the principles of GET IT, WANT IT, and CAPACITY to fulfill the role as defined. GET IT: a comprehensive understanding of the role’s intricacies and responsibilities; WANT IT: genuine enthusiasm for the tasks; CAPACITY: the ability to perform the required duties effectively.

The ideal candidate embodies the company’s core values captured by the acronym HECTOR:

• HUNGRY:
  Demonstrates a strong desire to understand the role's significance and responsibilities.
• EXECUTES:
  Executes tasks with precision and efficiency.
• COMPASSION:
  Approaches work with empathy and care for clients and colleagues.
• TEAM over self:
  Prioritizes teamwork and collaboration.
• OWNERSHIP:
  Takes responsibility for tasks and outcomes.
• Do the RIGHT thing:
  Upholds ethical standards and makes morally sound decisions.

The Pre-Litigation Legal Assistant who embodies these values enhances our workplace environment and contributes to our continued success.

• Work under the supervision and direction of Attorneys, Paralegal Supervisor, and other paraprofessionals to assist the department with case matters in the pre-litigation process.
• Offer guidance and support to the department regarding case needs and complex matters, identifying issues for resolution.
• Support Company and Department goals, objectives, and measurable outcomes.
• Actively participate in department meetings, case meetings, and planning sessions.
• Strictly adhere to company policies and procedures.
• Process pre-litigation case matters and documents through the case management system efficiently and accurately.
• Facilitate and distribute incoming calls, mail, and faxes to appropriate parties.
• Audit new cases from client conversion to the Pre-Litigation phase, ensuring proper documentation and adherence to procedures.
• Verify critical deadlines, such as Statute of Limitations (SOL), ensuring their accurate reflection in the case management system.
• Timely perform all assigned tasks, including client communications and treatment coordination, claim establishment, lien management, and evidence gathering.
• Draft initial letters of representation and follow-up communications as required.
• Conduct investigations and retrieve records, including incident reports and photographs.
• Handle communications with clients, adjusters/insurance carriers, providers, and other relevant parties, gathering necessary documents and information as needed.
• Update and maintain medical provider profiles, ensuring timely retrieval of all records.
• Identify and verify liens, track lien information, and update lien amounts efficiently and accurately.
• Client Meetings:
  Assist with client meetings as assigned.
• Undertake additional administrative projects as assigned.
• Submit invoices for case expenses incurred to the accounting department in a timely manner.
• Maintain strict confidentiality to protect the firm’s sensitive information.

• Fluent in both English and Spanish.
• High school diploma or equivalent.
• Legal Assistant certification is a plus.
• Demonstrated working experience in a related field, office role, or customer support positions.
• Strong computer literacy.
• Proficiency in the English language, both written and verbal.
• Excellent administrative and organizational skills.
• Ability to handle multiple activities and perform well under pressure.
• Minimum typing speed of 40 words per minute (WPM).
• Excellent skills in Microsoft Office applications.
• Capability to work attentively and independently with minimal supervision.
• Self-starter with outstanding multitasking abilities.
• Detail-oriented and consistent: accurate and organized.
• Skilled in prioritizing and reprioritizing tasks, with a sense of urgency.
• Ability to multitask effectively, balance priorities, meet deadlines, and work with urgency.
• A commitment to maintaining a positive office environment and adherence to the firm’s policy on professional conduct.