Service Coordinator

Overview

Since 1969, MYCS has helped individuals and families in the Mon Valley area Get Better based on the specific and unique circumstances of each person we serve. Our mission is to foster hope, renewal, healing and wellness for those who face the challenges of mental health, substance use and intellectual disabilities. The goal of helping individuals Get Better means getting better service, better advice, better treatment and a better experience overall.

The people of MYCS strive for excellence in their quest for knowledge, compassion and support for the recovery of every individual.

SPECIFIC RESPONSIBILITIES:

• Be the “go-to” resource for the person served and their family
• Assure that effective “safety net” resources are in place
• Clearly communicate what they can expect from the system and what the system will expect from them
• Assure there is periodic assessment and cross system planning to meet the needs while utilizing strengths
• Prepare for, convene and facilitate service planning meetings and provide follow up after meetings.
• Assure there is cross system coordination of services and that services are being provided
• Develop relationships that endure with persistent outreach even when there is reluctance to receive services
• Assist the person served in developing and using natural supports
• Be a persistent advocate for those served and give feedback on system problems. Advocacy includes providing information, removing barriers, creating options and resolving problems.
• Provide a consistent positive outlook which encourages recovery and full inclusion in the community
• Attend Agency, County and State training as appropriate and/or required.
• Provide comprehensive assessment of consumer strengths and needs in all life domains.
• Complete and implement strengths–based service plans that are based on Recovery Principles and identify strategies for service coordination involvement in the recovery process.
• Actively participate as part of the treatment team and assume a leadership role in assuring coordination and continuity of care.
• Provide crisis support including assessment for diversion from the most restrictive levels of care.
• Advocate for consumer and/or family choice of services and active participation in his/her recovery process through education and training
• Utilize Recovery Principles in efforts to promote consumer self-management of illness
• Provide advocacy for consumers involved in 302 and other involuntary proceedings such as guardianship and custody proceedings.
• Maintain minimum required face-to-face contacts with consumers as per Pennsylvania Bulletin. Adjust frequency of contact as clinically appropriate.
• Complete and document assessments, service plans, progress notes and other required documentation in timely manner.
• Participate in 24 hour on-call rotation. Provide phone and face-to-face contacts after business hours. Is on site for all in-patient MH commitments. Ensures that all alternatives to hospitalization have been considered. Coordinates intervention when hospitalization is required.