Rehabilitation Patient Access Specialist

Job Information

Rehabilitation Patient Access Specialist - Full-time

Location:

McHenry, Illinois (moving to Crystal Lake late February/early March)

Business Unit:
McHenry Hospital

Job REQID 197718

Salary range: $18.26 – $24.65 hourly

• $10,000 Tuition Reimbursement per year ($5,700 part-time)
• $10,000 Student Loan Repayment ($5,000 part-time)
• $1,000 Professional Development per year ($500 part-time)
• $250 Wellbeing Fund per year ($125 for part-time)
• Matching 401(k)
• Excellent medical, dental and vision coverage
• Life insurance
• Annual Employee Salary Increase and Incentive Bonus
• Paid time off and Holiday pay

The position works full-time, 36 hours, with flexibility to pick‑up additional hours up to 40. Clinic hours:
Mon‑Thu 7:30 a.m.–5:00 p.m.;
Fri 8:00 a.m.–4:30 p.m.

Typical schedule:

8:00 a.m.–4:30 p.m., Mon‑Fri, with occasional adjustments to start at 7:30 or stay until 5:00 to ensure coverage during therapist PTO or patient evaluation needs.

• Act as a receptionist for the department, greeting staff and customers in a polite manner, and referring to appropriate staff when needed.
• Answer department telephone calls in a polite manner, communicating messages appropriately and clearly to all staff members.
• Be customer oriented and able to communicate and work effectively with all levels of staff and department customers.
• Successfully take on special projects as needed.
• Utilize critical thinking skills to prioritize and complete work quickly as the needs of the department change.
• Coordinate all clerical work for the department with senior/clinical coordinator/manager/director as appropriate.
• Coordinate with Senior/Clinical Coordinator/Manager/Director to process department invoices/purchase requests.
• Maintain appropriate levels of all supplies for the department.
• Independently manage the DAR (Department Appointment Report) in EPIC for the respective department.
• Schedule, confirm, and reschedule patients for visits at Rehabilitation Services and its satellite locations.
• Follow the necessary requirements of the department, which can include completion of questionnaires and coordination with other departments.
• Appropriately schedule new evaluations and follow‑up appointments, cancellations, rescheduling and wait list.
• Appropriately and efficiently “arrive” patients for process workflow.
• Complete end‑of‑day processing per EPIC policy.
• Follow Rehabilitation Services and/or CDH Policy and Procedure/Guidelines for scheduling new patient evaluations.
• Accurately identify patient MRN to avoid duplication of records in system.
• Obtain and update patient demographic, insurance and billing information.
• Independently access the Unscheduled Orders Work Queues on a daily basis (during normal business hours) and maintain departmental expectations.
• Independently monitor and maintain other assigned Rehabilitation Work Queues based upon registration.
• Follow Rehabilitation Services Guidelines and policies in regard to subsequent patient scheduling in order to maximize therapist productivity and time.
• Collect cash and credit card payments and ensure all payment collection and documentation meets current standards.
• Perform daily reconciliation and balancing.
• Independently manage therapist’s monthly schedules/templates.
• Schedule meetings and huddles as requested by therapist or Senior staff member.
• Work with Senior to block scheduled PTO time and/or sick time appropriately.
• Make “new evaluation confirmation phone calls” to all new evaluations the day before the scheduled appointment and create “shadow charts” administering all associated paperwork for these patients.
• Complete order entry and evaluating orders.
• Determine when it is appropriate to consult with technician for interpretative purposes.
• Assist patients to obtain orders not in the EPIC system.
• Understand scanning: possess thorough understanding of the scanning process and ability to recognize registration and clinical documents and perform accurate indexing within the electronic record.
• Independently manage Rehabilitation Work Queue 3111 to monitor and maintain “visits not authorized” to ensure proper authorization is received in a timely manner.
• Assist in clinic set‑up/clean‑up…