Returns Clerk; B-Shift

We are an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory's design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty.

Empowering women is the company's guiding principle, expressed through Tory's collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with access to capital, education and community.

You are seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you're prepared to work hard, create impact, and have fun while doing it, we would love to have you join #Team Tory. Apply today!

• Our culture is welcoming and inclusive – everyone is empowered to make a difference.
• We have the best team in the world and believe in paying competitively and rewarding high performance.
• Your overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life.
• We love seeing our employees wear our beautiful collections. You'll receive a generous employee discount and access to exclusive sales.
• We are invested in your professional growth and provide access to ongoing training and career development programs.
• We want your workday to work for you so we support our teams with flexible scheduling, including three-day workweeks.
• Your comfort is key so it's Casual Friday every day of the week at our state-of-the-art, climate-controlled facility.
• We believe in the importance of giving back and you'll have many opportunities to do just that through the Tory Burch Foundation and paid volunteer days.

The Returns Clerk role is primarily responsible for verifying and processing returned merchandise efficiently and accurately, maintaining accurate records, resolving discrepancies, and supporting operational efficiency within the Returns department. You are a detail-oriented problem solver committed to minimizing losses, maintaining inventory accuracy, and ensuring customer satisfaction.

• Verify returned items against Return Advanced Shipping Notice (RASN) and record relevant information in the warehouse management system (WMS)
• Upload WS documents upon completing Return Advanced Shipping Notice (RASN) cases when no additional cases are available
• Respond to internal/external emails within 48 hours (24 hours during low work volume), seeking support from supervisor/manager, as needed
• Follow up on unresolved emails within three business days, escalating unresolved issues to supervisor/manager
• Print labels and price tickets/hangtags, ASN worksheets, and verify items as required
• Perform daily Cubi scan tasks and complete them by the end of each shift
• Close out damage totes used for processing "ghost" returns per CS email daily
• Assist with clearing the Error Cart daily and fully clear it weekly
• Log errors on the Error Log sheet
• Manage and log warehouse inquiries, adding details, dates, and initials, following up on inquiries older than two weeks with the Supervisor
• Receive, inspect, and process customer, retail, and wholesale store returns according to SOP's
• Assess the condition of returned products, determining if items can be restocked, refurbished, or sent to clearance/damage processing
• Work with quality and inventory control teams to ensure proper disposition of returned goods
• Coordinate with leadership as well as client services and business teams to resolve return discrepancies or missing information
• Assist in claims processing for damaged or defective merchandise, by taking pictures, documenting information, etc.
• Support loss prevention efforts by identifying trends in fraudulent or excessive returns
• Maintain and communicate inventory supply needs (e.g., paper, tape) to supervisor
• Support…