Customer Service Representative

Overview

[Contract Length] 3 months
[Location] McDonough, GA
[Work Setup] onsite

Millennium Lighting is looking for a Customer Service Representative to handle customer emails and web chats regarding product-related inquiries. This role focuses on providing timely and accurate support, ensuring a smooth and efficient experience for every customer interaction.

• Guide and assist customers through email and web chat communications.
• Respond to all customer emails within 24 hours using Zendesk.
• Engage web customers within 10 seconds of a chat request.
• Enter orders accurately into SageX
  3.
• Strive for one-touch resolutions to reduce the number of interactions per issue.
• Work with managers to meet or exceed satisfaction survey goals.
• Demonstrate strong customer service skills in resolving complaints and questions.
• Follow company policies and procedures and understand the Customer Relations manual.
• Maintain a professional and positive attitude at all times.

• 6+ months of email correspondence experience.
• 6+ months of experience with Microsoft Word, Excel, and Outlook.
• 2+ years of meaningful customer service-related work experience preferred.
• Strong written and verbal communication skills.
• Well-organized, detail-oriented, and able to manage time effectively.
• Ability to work independently with integrity.
• Comfortable adapting to last-minute changes and managing multiple tasks.
• Proficiency in Microsoft Office 365 Suite, especially Teams and Outlook.
• Ability to work in a fast-paced call center environment.
• Willingness to learn tools like Cisco Unified Intelligence Center and Calabrio.
• Familiarity with CRM systems or Sage
  100 is a plus.
• Candidates with warehouse experience are highly encouraged to apply.

We look forward to reviewing your application!