Sales Associate

Sales Associate

EXPRESS is a multichannel apparel brand dedicated to creating confidence and inspiring self-expression. Since its launch in 1980, the brand has embraced a modern, confident and effortless style, serving customers worldwide. Express operates over 400 retail and outlet stores, an online store, and a mobile app.

La Plaza

The Sales Associate is responsible for providing a great in-store shopping experience for our retail customers while assisting with additional tasks such as stocking, cleaning, folding merchandise, etc.

• Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
• Follow company policies and procedures to ensure the safety of all our associates and customers.
• Assist with product launch changes according to company SOP.
• Provide a great customer experience.
• Deliver on all aspects of the customer experience model.
• Process transactions quickly and accurately to reduce customer wait time.
• Positively resolve customer service-related issues as they arise, determining resolution or escalating further—communicating all issues and resolutions to Store Management.
• Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
• Other essential functions may occur as directed by your supervisor.

• Education:
  
  High School or Equivalent.
• Years of
  
  Experience:
  
  0-2 of relevant job experience—minimum 6 months.
• Proficient in the use of technology (iPad, registers).
• Meets defined availability criteria, including nights, weekends, and non-buisness hours.
• Meets physical requirements.

• Previous retail experience preferred.
• Customer service skills and ability to interact with customers.
• Strong verbal and written communication skills specifically with customers, sales leadership team, and associates.
• Demonstrated collaborative skills and ability to work well within a team.

• Medical, pharmacy, dental and vision coverage.
• 401(k) and Roth 401(k) with company match.
• Merchandise discount.
• Paid Time Off.
• Parental leave for new moms and dads.

Part‑time associates are eligible for additional benefits such as supplemental insurance, life insurance, paid sick leave, public health emergency leave, and a 401(k) match. Actual compensation offered depends on factors such as work location, education, skills, and experience.

• Entry level

• Full‑time

• Sales and Business Development

• Retail

An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring, or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call and say "Associate Relations" or send an e‑mail to A and let us know the nature of your request and your contact information.

For more information about the California Consumer Privacy Act, please refer to the company policy.