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Senior Call Center Leader, Auto Insurance Operations

Job in McAllen, Hidalgo County, Texas, 78501, USA
Listing for: UniVista Insurance Services
Full Time position
Listed on 2026-01-12
Job specializations:
  • Management
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly USD 60000.00 80000.00 YEAR
Job Description & How to Apply Below
A leading insurance provider is seeking an experienced Call Center Manager to oversee operations and ensure alignment with business goals. The successful candidate will manage performance, compliance, and strategic initiatives within the call center, focusing on driving results and optimizing processes. Responsibilities include overseeing teams, managing KPIs, and collaborating with leadership. Candidates should have at least 6 years of call center experience and strong analytical and leadership skills.

Bilingual candidates (English/Spanish) are strongly preferred.
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Position Requirements
10+ Years work experience
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