Loan Collections Specialist

JOB SUMMARY

The Loan Collections Specialist assists with the collection of charged-off loans.

The duties listed below may not include all responsibilities that the person in this role may be asked to perform. Incumbent may be required to perform other related duties, as assigned, including cross training across other departments, as necessary.

• Makes phone calls, outside collection calls, and mails collection notices
• Prepares and maintains daily and monthly reports
• Processes transactions relating to payments and collections and various dispositions of assets
• Participates in job specific training and other various Bank training programs, as necessary
• Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
• Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
• Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• High School Diploma or G.E.D
• At least two years of experience working at a financial institution
• Team player with a positive and professional attitude and work ethic
• Knowledge of bankruptcy and loan collection laws and commercial and/or consumer lending background are preferred
• Typing 40-50 wpm, telephone etiquette and working knowledge of word processing and spreadsheet software
• Excellent organizational, interpersonal, customer relations and communication skills
• Ability to multitask and meet deadlines with acute attention to detail and mental concentration
• Bilingual skills in English and Spanish
• Use of own reliable vehicle and a valid Texas driver license
• Ability to sit for sit for long periods of time in front of a personal computer which may cause visual strain
• Ability to maintain confidentiality of all collection and loan related information

• This position reports to the Loan Collections Supervisor
• This position does not oversee other positions

All employees are required to attend scheduled mandatory trainings and complete online regulatory compliance training courses applicable to their specific job function. In all situations, employees must ensure that their actions fully comply with all federal banking laws and regulations, including internal bank policies and procedures.

Failure to adhere to these requirements will be grounds for disciplinary action, including probation and possible termination.

Lone Star National Bank’s Mission Statement includes a commitment to helping our communities grow by serving them with pride and integrity. All employees are encouraged to volunteer for bank sponsored activities, civic, charitable and community events and to be active in the communities we serve.

LSNB is an Equal Opportunity/Affirmative Action Employer and does not discriminate in the recruitment, hiring, and conditions of employment on the basis of race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, marital status, disability, age, veteran status, or any other status as protected by applicable laws.

Management reserves the right to change this position description at any time according to business needs.