Customer Service Representative

Our Client, a Automotive Components company, is looking for a Customer Service Representative for their McAllen, TX location.

• Talks with customers by phone, in person or e-mail and receive orders for shipments. Clarifies and confirms all changes in volumes or delivery.
• Forecasts customer requirements to provide daily needs by product to the production planning department.
• Analyze difference between budget and last forecast and determines the reason for the variation and report to Account Manager & Sales Director.
• Negotiate with customers for quantity, due date and other non-price related issues.
• Manage all the DSP (Direct Source Parts) transactions and maintain order status and shipping status daily basis.
• Maintain tooling asset and prepare necessary documentation for invoicing.
• Maintain good relationship with customers and gather intelligence, and information related to client products and services.
• Resolve customer issues to the mutual benefit of the customer and TNAM.
• Serves as liaison between the customer and the Manufacturing Plant to resolve order and delivery problems.
• Communicate sales forecasts to appropriate manufacturing functions to ensure on time delivery, efficiency, and quality. (Some internal negotiation will be required as well.)
• Other duties as assigned.

• PC literacy with word processing and spreadsheet software, especially:
• Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft Power point etc.
• Flexible and easy to work with in a team oriented environment
• Excellent communication skills.
• Enthusiastic and willing to take challenges.
• Automotive product experience background is preferable

• Health Benefits
• Referral Program Excellent growth and advancement opportunities

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.