Customer Support Representative
Job in
McAllen, Hidalgo County, Texas, 78501, USA
Listed on 2026-01-12
Listing for:
Remote VA
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Technical Support, Bilingual
Job Description & How to Apply Below
Customer Support Representative
Location:
Remote
Employment Type:
Full-Time
We are seeking a highly skilled and efficient Customer Support Representative to join our growing team. This person will be responsible for handling customer communications through email, live chat, and our customer service software, ensuring every interaction reflects professionalism and excellent service.
Key Responsibilities- Manage customer communications through email, live chat, and Gorgias with accuracy and empathy.
- Provide prompt, clear, and grammatically correct written responses to customer inquiries.
- Use Shopify to check order statuses, process returns, and resolve issues efficiently.
- Collaborate with internal teams through Microsoft Teams and Outlook to ensure smooth operations and customer satisfaction.
- Maintain organized records and data using MS Excel and other M365 tools.
- Follow directions closely while showing initiative and adaptability.
- Multitask effectively in a fast-paced, online environment.
- Learn new systems and processes quickly to continuously improve performance.
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