Service & Engagement Team Leader - Mayfield Heights, OH

Service & Engagement Team Leader - Mayfield Heights, OH

Join to apply for the Service & Engagement Team Leader - Mayfield Heights, OH role at Target

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. This role focuses on guest experience, service delivery, and leading a team of Guest Advocates, Service Advocates, and Front of Store Attendants to meet store goals and guest expectations.

• Lead a team of hourly team members; including interviewing, developing, coaching, evaluating and retaining talent.
• Demonstrate inclusivity and value diverse voices; create equitable experiences for guests and team members.
• Plan daily/weekly workload to support business priorities and deliver service and sales goals.
• Guide team to deliver guest service across checklanes, guest services, gift registry, pick-up and drive up while maintaining quality and reducing wait times.
• Support Target Loyalty Programs by educating and promoting benefits and offerings.
• Ensure onboarding and ongoing learning; coach and develop skill sets to improve front-of-store experiences.
• Communicate sales goals, guest insights, and operational priorities to execute daily/weekly plans and address opportunities.
• Uphold ethical conduct, safety, and compliance; model safe behaviors and address hazards promptly.
• Respond to guest concerns, de-escalate issues, and ensure team support to resolve problems.
• Stay up-to-date on major promotions, brand launches, and events.
• Evaluate candidates for open positions to build a guest-centric team.
• Manage a schedule that aligns with guest and business needs, including early morning, evening, closing, overnight shifts, holidays and weekends.
• Support and enable pickup and drive-up orders, including drive-up returns and, where applicable, Starbucks, following all laws and policies.
• Lead through accountability with clear expectations and performance management.
• Maintain guest-centric service while driving loyalty and satisfaction across interactions.

• High school diploma or equivalent; must be at least 18 years of age or older.
• Previous retail experience preferred, but not required.
• Strong communication skills; ability to operate handheld scanners and related technology; work independently or as part of a team.
• Ability to manage workload, prioritize tasks, and stay focused in a fast-paced environment.
• Welcoming and helpful attitude with a commitment to guest service.
• Ability to work a flexible schedule, including nights, weekends, holidays, and peak times.

Please paste this url into your browser to learn about benefits eligibility for this role:

Americans with Disabilities Act (ADA):
Target will provide reasonable accommodations during the application process as required by law.

• Mid-Senior level

• Part-time

• Other

• Retail

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