Crisis Services Professional - On Call

Lutheran Social Services (LSS) is a private, non‑profit agency serving over 125,000 clients annually across Wisconsin and Upper Michigan. We provide outpatient behavioral health management, adoption services, older adult support, community corrections, and adult mental health assistance.

We are expanding our Crisis Team in Adams and Juneau Counties and seeking dedicated Crisis Service Professionals to provide on‑call crisis response, risk assessments, and mobile support to individuals experiencing mental health emergencies.

This role offers a flexible on‑call schedule, including options for 8‑ or 16‑hour shifts starting at 4:30 PM or 12 AM. While most responsibilities occur during on‑call hours, daytime availability is required for supervision, staff meetings, and training.

• Respond to crisis calls and provide mobile crisis response when needed.
• Conduct risk assessments and determine appropriate interventions.
• Provide brief crisis counseling and follow‑up services.
• Meet with clients in homes, hospitals, law enforcement settings, or community locations.
• Respond to potential suicide or emergency calls.
• Gather information from interviews, records, and collateral contacts.
• Assess client needs and connect them to appropriate community resources.
• Maintain strong working relationships with county staff, law enforcement, courts, and community partners.
• Document all client interactions in compliance with county, state, and federal requirements.
• Identify gaps in services and recommend improvements.
• Stay informed on laws, procedures, and best practices related to crisis services.
• Support the mission, vision, and values of LSS.
• Perform additional duties as assigned.

• Bachelor’s degree required in Human Services or a related field (e.g., criminal justice, psychology, social work, sociology, counseling, vocational rehabilitation).
• Minimum one year of experience working with mental health clients strongly preferred.
• Knowledge of community resources.
• Ability to learn DHS and Wisconsin Statutes Chapters 34, 51 and 55
  .
• Strong crisis assessment and decision‑making skills.
• Ability to work independently, multitask, and maintain professionalism under pressure.
• Ability to build effective relationships with diverse populations.

• Valid driver’s license and reliable transportation.
• Compliance with LSS Driver Safety Procedure and auto insurance requirements.

• Must be able to arrive in Adams or Juneau County within 1 hour when responding to crisis calls.
• Occasional day travel as needed.

• Competitive crisis response pay.
• Supportive team environment.
• Opportunities for professional development and training.

Lutheran Social Services of Wisconsin and Upper Michigan is an Equal Opportunity Employer.