Lead Tier 2.Help Desk — Incident & SLA Specialist
Job in
Maumee, Lucas County, Ohio, 43537, USA
Listed on 2026-03-01
Listing for:
Virtual Technologies Group
Full Time
position Listed on 2026-03-01
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
A technology solutions company in Maumee, Ohio is looking for a Tier 2.5 Help Desk Technician. This role involves monitoring ticket queues, managing escalated technical issues, enforcing SLA compliance, and leading operational sync meetings. Candidates should have experience in handling customer support and incident management. The position offers a collaborative environment aimed at improving team performance metrics such as response times and escalation rates.
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