IS Support Technician II

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* Job Description:

**** About The Andersons, Inc.
** The Andersons, Inc., is a North American agriculture and renewable fuels company that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles, The Andersons is committed to providing extraordinary service to its customers, helping its employees improve, supporting its communities, and increasing the value of the company. For more information, please visit .
** Position Overview
** This position is responsible for the installation, configuration and maintenance of computer hardware, software, peripherals and data communication devices. In addition, the incumbent will provide moderately complex technical support using troubleshooting and problem-solving skills to ensure timely resolution to end user problems and requests.
** Key Responsibilities
*** Install, configure, troubleshoot, and repair computer hardware and software, peripherals, and data communication devices.  This includes installation of network adapters and support of hardware connections
* Provide first level support and perform preliminary investigation of technical, operational and hardware problems.  If unable to resolve the problem, escalate to ensure that end user problems are resolved in a timely and accurate manner
* Answer helpdesk calls and e-mail requests in a responsive and professional manner, analyzing the problem, taking proper corrective action, documenting actions and notifying user of the resolution and/or status of their request
* Perform basic maintenance of user accounts
* Set up and deploy computer equipment for employee use, ensuring proper installation of auxiliary devices, cables, operating systems, and appropriate software
* Provide administrative coordination by maintaining documentation relating to support tasks and resolution, maintaining computer equipment and inventory records, and monitoring the shipment/arrival/return of equipment to vendors or end users
** What is Expected of You and Others at This Level
*** Expands skills in own work area within an analytical/scientific method or operational process
* Applies experience and skills to complete assigned work within own area of expertise
* Works within standard operation procedures and/or scientific methods
* Works with a moderate degree of supervision
* Make recommendations to policies and procedures to contribute to continuous improvement efforts.
** Competencies Expected of You and Others at This Level
*** Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
* Collaborates -  Building partnerships and working collaboratively with others to meet shared objectives
* Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.
* Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
* Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity
* Ensures Accountability -  Holding self and others accountable for meeting commitments
* Being Resilient - Rebounding from setbacks and adversity when facing difficult situations
** Minimum*
* ** Qualifications & Skills
*** High School Diploma or GED equivalent required
* Associate’s degree in information systems, computer science, or related discipline required
* Strong interpersonal communication and customer service skills required
* Prior experience with Microsoft Suite, ticketing software, Azure, and related programs preferred
* 1-3 years’ relevant experience required
* This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.*#LI-EM
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* Note:

** The statements herein are intended to describe the general nature and level of work being performed, but are…