Family Services Coordinator

Job Summary

The Family Services Coordinator (FSC) is responsible for championing Life Connection of Ohio’s mission and values by advocating for organ, eye, and tissue donation, ensuring the wishes of patients and families are honored while saving lives in our communities.

The FSC works with families to provide information regarding donation opportunities, obtain authorization, conduct a comprehensive medical and social history, and serve as a trusted guide for families and hospital staff during the donation process. The FSC must be able to work outside normal business hours and flex time according to the needs of cases and hospital activity.

• Donation Advocacy and Family Guidance: Support Life Connection’s mission by facilitating informed authorization for organ, eye, and tissue donation.
• Proactive Family Discussions: Plan family discussions and address potential barriers using available resources. Collaborate with hospital staff beforehand to assess family dynamics and patient prognosis, ensuring a timely, effective, and compliant authorization process.
• Educate Families: Guide families through donation by explaining its life‑saving impact, the meaningful legacy it creates, and providing clear information on paperwork, regulations, and policies.
• Support During Recovery: Prepare and support donor families during DCD or other organ recovery procedures as needed.
• Emotional Support: Provide emotional support, clear information, and guidance to families throughout the donation process, ensuring their voices are heard and respected.
• Follow‑Up: Follow up with donor families to provide updates and ensure ongoing support after donation.
• Honor Patient Wishes: Represent the mission and values of organ, eye, and tissue donation with professionalism, helping families understand the lasting legacy of donation.
• Team Support and Peer Encouragement: Support fellow team members by contributing to a positive, emotionally supportive work environment. Offer encouragement and assistance to colleagues during emotionally intense or complex cases.
• Collaborate with Hospital Partners: Build strong, respectful relationships with hospital staff, promoting trust, inclusion, and shared commitment to saving lives.
• Document and Communicate Accurately: Maintain thorough, timely documentation of family interactions and donor information, ensuring seamless coordination with Organ Recovery Coordinators and other partners. Ensure compliance with HIPAA regulations and organizational policies.
• Continuous Improvement: Participate in process review and team initiatives to enhance the donation experience for families, hospital partners, and the community. May perform other duties as required.