Customer Service Representative

Fifth Third Bank, headquartered in Cincinnati, Ohio, is one of the largest money managers in the Midwest and operates across 11 states with financial centers and thousands of fee‑free ATMs nationwide. Established in 1858, the company is driven by its purpose to improve the lives of customers and communities through its financial services. Fifth Third Bank is built on a culture of inclusion, diversity, and teamwork, supported by over 20,000 employees across its Commercial Banking, Branch Banking, Consumer Lending, and Wealth & Asset Management businesses.

Team members benefit from a strong work culture, opportunities for growth, competitive perks such as 401k match, wellness programs, and comprehensive insurance plans. Fifth Third Bank is an affirmative action/equal opportunity employer and a federally chartered institution.

This is a full‑time, on‑site Customer Service Representative role based in Maumee, OH. The role involves assisting customers with their financial service needs, including answering inquiries, resolving issues, and providing personalized banking solutions. Responsibilities include processing transactions, identifying opportunities to promote relevant banking products, ensuring compliance with regulations, maintaining accurate records, and delivering excellent customer experiences to strengthen client relationships.

• Experience in customer service, communication, and relationship management
• Basic financial literacy and ability to assist with banking transactions and solutions
• Problem‑solving and critical thinking skills to address and resolve customer inquiries
• Proficiency in using digital platforms and office software
• Ability to work in a team‑oriented and customer‑focused environment
• High school diploma or equivalent; additional education or certifications in finance or customer service is a plus
• Prior experience in banking or financial services is advantageous but not required