Shop Foreman

POSITION SUMMARY

POSITION SUMMARY: Coordinates, motivates, and develops Service Department staff in an effective and efficient operation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:

• Perform the essential duties of a Service Technician.
• Train Technicians and assist when needed.
• Oversee the work of technicians to ensure thoroughness and accuracy.
• Assign and schedule daily work orders.
• Assure that employees are cross-trained to ensure adequate coverage for all positions.
• Conduct regular service department meetings.
• Process and update service technician records and recovery rates.
• Attend any company, store and community functions that will benefit the dealership.
• Maintain company vehicles that are assigned to the Service Department.
• Control expenses of Service Department while maintaining services for customers.
• Maintain all manufacturer certifications and attend other training as needed.
• Work closely with the parts personnel to ensure parts required are available.
• Ensure that new machines and machines going out on a demonstration are clean and in “ready to go” condition; that follow-up service is conducted and required.
• Maintain and keep current the service library manuals and bulletins.
• Strive for innovative improvements that can be incorporated into existing practices.
• Maintains knowledge of regulations and compliance as related to USDOT, OSHA, EPA, and EEOC/ADA.
• Maintain a safe and clean working environment and adhere to company safety program at all times.
• Perform other duties as assigned.