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Head of Customer Experience & Journey Excellence

Job in Mattoon, Coles County, Illinois, 61938, USA
Listing for: Consolidated Communications
Full Time position
Listed on 2026-01-26
Job specializations:
  • Customer Service/HelpDesk
  • IT/Tech
Salary/Wage Range or Industry Benchmark: 110000 - 160000 USD Yearly USD 110000.00 160000.00 YEAR
Job Description & How to Apply Below
A telecommunications company is seeking a Director of Customer Experience to lead customer journey enhancements, ensuring excellence and innovation at every interaction. The ideal candidate has over 10 years of experience in customer strategy and a strong background in internet services. Responsibilities include implementing customer-centric roadmaps and managing feedback programs. This position offers a salary range of $110,000-$160,000 annually, alongside a comprehensive benefits package including health insurance and a 401(k) match.
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