Allergy Technician- Matthews, Monroe

Primary Objective

The Allergy Technician serves as the primary clinical support to Allergy patients through the delivery of high quality, safe, effective and compassionate allergy testing, immunotherapy and treatment services.

• Greet and room patients
• Prepare and administer allergy tests
• Prepare and administer subcutaneous allergy injections
• Monitor patient reactions to current antigen dose(s) and adjust dosing as appropriate
• Mix and prepare doses of allergenic extract for subcutaneous and sublingual immunotherapy treatment
• Document allergy encounters in the EHR system
• Enter charges for allergy testing, injections and vials in the EHR system
• Schedule patient allergy appointments in the EHR system
• Place orders for patient vials in the EHR system in a timely manner
• Perform blood draws for labs and radioallergosorbent (RAST) testing
• Demonstrate a thorough understanding of and ability to identify anaphylactic symptoms
• Execute appropriate, timely emergency care and treatment for adverse and/or anaphylactic reactions
• Communicate financial information about their allergy care from financial agreements to patients
• Explain testing procedures and treatment protocols, train patients on the administration of in-home injections and provide approved educational information to patients and their families
• Triage and respond to patient questions and requests via phone or the EHR messaging system
• Maintain logs of expiration dates for emergency medications and samples
• Create dilutions from concentrates to complete testing
• May administer and read tuberculin skin tests (TST) for CEENTA employees
• May act as a resource and trainer to new employees and other team members
• Maintain applicable work queues in the EHR system
• Index lab reports, procedure and office notes, and outside documentation pertinent to patient care from the document management system to the EHR system
• Work collaboratively with Providers, the Manager, ENT Clinical Services, Operations Managers and the Operations Supervisor, Allergy
• Maintain OSHA standards to ensure a sterilized and safe environment
• Maintain stock of office and clinical supplies and order from appropriate vendor when needed
• Ability to meet the physical and mental demands of the position
• The ability to work on-site
• Predictable, reliable, and prompt attendance

• Ability to maintain a high level of precision in judgment, the accuracy of assessment, and skill in problem-solving under stress
• Ability to react calmly and effectively in emergency situations
• Ability to adapt to changes in the department
• Ability to read, write and comprehend medical information
• Ability to effectively present information, both verbally and written

Possesses the appropriate clinical knowledge to provide safe and high-quality care to patients within the applicable scope of practice. This includes accurately recording and communicating patient information to all relevant members of the clinical team.

Making patients and their needs a primary focus of one’s actions; developing and sustaining productive patient relationships.

Effectively meeting patient needs; building productive patient relationships; taking responsibility for patient satisfaction and loyalty.

Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.

Accomplishing tasks by considering all areas involved, no matter how small; showing concern for all aspects of the job; accurately checking processes and tasks; being watchful over a period of time.

• Administering injections
• Drawing blood
• Must be able to correctly measure and mix ingredients
• Annual allergy competencies and other tests as outlined by the USP Chapter 797 Sterile Compounding Criteria

• Corporate Epic training
• 6 weeks up to 3 months of on-the-job training with Allergy team
• Check-ins and audits following completion of training

Our mission is to be the premier eye, ear, nose, and throat group providing comprehensive, quality, and ethical healthcare to all in the Carolinas; to provide a favorable environment for the delivery of healthcare; and to provide for the wellbeing of the physicians and the employees of Charlotte Eye Ear Nose & Throat Associates, P.A.

The Allergy Technician directly impacts CEENTA’s ability to achieve its mission as they play an integral role in patient care delivery by providing high quality, safe, effective and compassionate allergy testing and treatment services to patients.

High school diploma or equivalent required.

Graduate of a medical assisting program accredited by the Commission on…