Customer Service Representative

Customer Service Representative – Emergency Department

Location: Carolina Veterinary Specialists – Matthews, NC

Schedule: Mondays, Fridays, Saturdays, and Sundays;
Swing shifts

Pet Vet Care Centers' Carolina Veterinary Specialists is seeking Client Service Representatives (CSR) to join our Emergency Team in Matthews, NC!

As the first point of contact for our clients, our CSRs play a vital role in creating a compassionate and professional experience for both pet owners and their beloved animals. You’ll work closely with our medical staff to ensure seamless communication, comfort, and support—especially during stressful or emergency situations.

This position involves a variety of administrative and client-facing responsibilities
, helping keep our hospital running smoothly while maintaining the highest level of service and care.

Note: Emergency CSR shifts primarily include evenings, weekends, and holidays.

• Competitive pay and growth opportunities
• Uniform stipends and generous pet care discounts
• An inclusive, collaborative, and supportive work environment

• A positive, can-do attitude and a passion for providing an exceptional client experience
• Strong emotional intelligence and professionalism under pressure
• Excellent written and verbal communication skills
• A genuine love for pets and their families
• The ability to sit, stand, bend, and kneel as needed, and lift up to 25 lbs unassisted
• At least 1 year of experience in customer service, reception, or administrative work

Carolina Veterinary Specialists operates six 24-hour specialty and emergency hospitals across the Carolinas. For more than 20 years, we’ve provided premier veterinary care with a commitment to compassion, expertise, and teamwork.

Come join our Client Services Family and make a meaningful impact every day!

Open to part‑time or full‑time

• Mondays, available hours: 3:30pm - 7pm
• Fridays, available hours: 2pm - 2am
• Saturdays, available hours: 7am – 3:30pm
• Sundays, available hours: 7am – 3:30pm

• Reception, administrative, or client service: 1 year (Required)

Work Location: In person

$16—$19 USD

At Pet Vet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals
, including 1700+ veterinarians
, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy
, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, Pet Vet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

Pet Vet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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