Builder Client Representative

Job Description:
Essential Duties and Responsibilities

• Manage a large volume of customer communications through incoming calls, emails and online.

• Create location accounts for new starts and complete location and bill to information.

• Set up services in software.

• Organize and schedule new construction installations and closings.

• Process closing requests and complete service order.

• Assist Customer Service and Sales with incoming calls and emails.

• Record in software system customer interaction and document details of actions taken.

• Perform a large amount of service order completions mainly through data entry.

• Review customer accounts and records to answer customers questions.

• Maintain customer accounts by checking and recording account information in software.

• Explain services to customers.

• Receive customer payments.

• Upload and catalog documents, contracts and service orders into customer accounts.

• Communicate with customers to address issues/disputes from customers.

• Respond to customer inquiries, answer questions, organize and schedule service appointments.

• Resolve service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.

• Manage a large volume of customer communications through incoming calls, emails and online.

• Create location accounts for new starts and complete location and bill to information.

• Set up services in software.

• Organize and schedule new construction installations and closings.

• Process closing requests and complete service order.

• Assist Customer Service and Sales with incoming calls and emails.

• Record in software system customer interaction and document details of actions taken.

• Perform a large amount of service order completions mainly through data entry.

• Review customer accounts and records to answer customers questions.

• Maintain customer accounts by checking and recording account information in software.

• Explain services to customers.

• Receive customer payments.

• Upload and catalog documents, contracts and service orders into customer accounts.

• Communicate with customers to address issues/disputes from customers.

• Respond to customer inquiries, answer questions, organize and schedule service appointments.

• Resolve service problems by clarifying the customer's complaint: determine the cause of the problem, select and explain the best solution to solve the problem and expedite the correction or adjustment to ensure satisfactory resolution.