Reservation Specialist

Benefits

• Employee discounts
• Paid time off
• 401(k) matching

Peak Limo is a family-owned luxury transportation company that was founded in 2005. We are driven to provide exceptional, consistent, and reliable service via our dedicated team of chauffeurs and office staff who exude a Service Heart attitude. We cater to an array of corporate and leisure clients that consists of the airport, private, corporate, vacation, wedding, concerts/tours, and global travel.

The main objective of a Reservation Agent is to book ground transportation reservations for our clients with attention to detail while providing clear and upbeat customer service. You’ll be responsible for assisting our clients, chauffeur staff, answering questions regarding timing and preferred pick up directions, giving quotes, emailing clients, and communicating professionally via emails, texts and chats. The average day is spent working with data entry, answering phones, responding to email, etc.

This is a great position for someone who likes day‑to‑day consistency and providing great customer service. This role is also a fit for someone who can provide consistent output of very detailed, data‑driven work.

• Deliver high level work with attention to tiny data details
• Provide exceptional customer service to clients
• Book and quote clients transportation needs
• Answer phones, respond to emails and online chats from clients answering any questions they may have regarding their transportation needs such as pick up time/directions, vehicles etc.
• Dispatching/reviewing details of trips with chauffeurs and any special requests
• Assist with projects during downtimes (mostly data or spreadsheet related)

• Must have previous customer service/office experience – minimum of 2 years
• Strong communication skills
• Schedule flexibility – able to work nights and a minimum of every other weekend
• Desire to provide excellent customer service to clients
• Multi‑tasking skills
• Detail oriented
• Understand global time zones and be able to effectively understand and use military time

We are looking for someone that is a self‑starter, someone that can learn the position and own it. This position requires someone that is reliable and wants to be part of a dedicated team. There is potential for growth to become a Reservations Manager and we will be looking for a candidate, with a certain set of skills, to fill this position.

This is an in-person, Tuesday through Saturday position (Off Sunday and Monday). The hours will be as follows:

Tuesday through Friday: 9am to 6pm;
Saturday: 7am to 3pm

Training:
Mon-Fri for the first 4‑5 weeks of employment.

* 8 hour shift | day shift | holidays | weekends as needed

• Act with Integrity
• Be Accountable
• Quality of work and service to clients