Service Business Development Representative

Service Business Development Representative

Join to apply for the Service Business Development Representative role at Mills Automotive Group

Base pay range: $15.00/hr - $18.00/hr

Infiniti of Charlotte is looking for a candidate for our Service Business Development Center. The purpose of this position is to increase the service traffic of the dealer by handling inbound service calls, making outbound calls, and producing solid and specific appointments for the service department, thereby increasing revenue.

• Medical, Dental and Vision Insurance
• $15 per hour plus commission
• 401(k) availability
• Employee discounts on vehicle purchases, parts, and service
• Paid‑time‑off
• Short‑term disability, long‑term disability, and supplemental life insurance
• Opportunities for internal career advancement

• Handling a high volume of inbound scripted telephone calls with the goal of selling a service appointment
• Asking strategic questions to determine which technician, location, or department can best serve the guest
• Dialing a high volume of outbound scripted telephone calls to new prospective clients
• Using rebuttals to overcome objections
• Determining the needs of the guest via telephone and recommending appropriate service with the goal of selling a service appointment
• Confirming guest appointments to ensure high show ratios
• Composing professional emails to customers
• Updating guest contact information on each call
• Using several computer systems at once on multiple monitors
• Inputting all appointments in a timely manner
• Assisting service advisors in answering customer questions regarding logistics and scheduling
• Helping solve guest concerns when applicable and communicating with the advisor and management teams to ensure accuracy and timeliness of reports
• Filing, including original loaner agreements, and maintaining an accurate filing system
• Calling back missed appointments
• Assisting parts and dispatch in rescheduling customers with special order parts (may need to consult with service advisors)
• Assisting the booking department
• Performing follow‑up and reporting back to advisors and management
• Performing other duties as assigned by management
• Maintaining regular attendance
• Working in a cooperative, positive, and professional manner with all personnel in the company
• Treating members of the public and customers in a courteous and non‑discriminatory manner; maintaining professional demeanor while at work
• Conforming to company policy regarding non‑discrimination and harassment

Entry level

Full‑time

Sales and Business Development

Motor Vehicle Manufacturing