Business Support Specialist

Business Support Specialist

Location:

Matthews, NC 28105, US Job Type: Full Time Salary: USD $20.00 - $26.54 per hour Requisition :

We are seeking a dynamic Business Support Specialist to work closely with the Sales Team to ensure that our client's brand marketing and consumer strategies are implemented. This role collaborates with the Sales Team, Suppliers and Retailers to assist with achieving growth objectives. This role is focused on project coordination and administration of key sales tasks.

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management, and marketing services to manufacturers, suppliers, and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics, and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Sales Administration Tasks

• Price Changes
• New Item Forms
• Assist with vendor set up
• Partner with suppliers on PO queries / late deliveries
• Cash collection and deductions
• Updates to Promotional Grid and dashboards for Business Manager review
• Maintain category hierarchies
• Ad tracking and sharing with suppliers
• Manage and track revenue accruals by supplier

Sales Team Support

• Contract management
• Supplier forecasts
• Supplier Collaborative Business Plan updates
• Weekly/Monthly tracker updates
• Category reviews – data pulls and analysis of data
• Product Development – Managing Product Cuttings and documenting results

Project Coordination

• Facilitate and assist with driving projects through the process, working closely with the Sales Team and cross‑functional teams to achieve project milestones within established time frames
• Assist the Sales Team on new projects by collecting and organizing all support data (sales data, market insights, trends, competitor reviews, etc.) for new projects enabling quicker turnaround and decision making

Communication

• Proactively communicate with retailers, suppliers, internal teams and/or third‑party teams to ensure objectives are met

Direct Reports – This position does not have supervisory responsibilities for direct reports.

Indirect Reports – Does not have direct reports, but may delegate work of others and provide guidance, direction and mentoring to indirect reports.

• Bachelor's Degree or equivalent experience (required)
• Retail experience preferred or 2+ years of experience in accounting or administration
• 1‑3+ years of experience in a similar role, preferably within the retail industry

• Strong proficiency in Microsoft Office with a focus on Excel
• Good written and verbal communication skills
• Must be accurate and timely with completing work
• Previous experience in the consumer goods industry is a plus
• Proactive and curious with ability to find root causes of issues and develop processes to prevent reoccurrences
• Ability to work unsupervised and meet critical deadlines
  
  Methodical and process‑driven to ensure milestones are achieved in projects

Job Will Remain Open Until Filled.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. The Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.