Service Lane Porter​/Valet

Overview

Service Lane Porter/Valet role at Mills Automotive Group – Infiniti of Charlotte location. The candidate will provide support to the service department in the customer service lanes, assisting with parking and retrieving customer vehicles, and may perform occasional shuttle duties for customers. A professional appearance and strong customer service skills are required.

$17.00/hr - $17.00/hr

• Medical, Dental and Vision Insurance
• 401(k) availability
• Employee discounts on vehicle purchases, parts and service
• Paid-time-off
• Supplemental benefit plans including short-term disability, long-term disability, and supplemental life insurance

• The Service Greeter/Porter is responsible for moving service customer vehicles to ensure smooth and efficient traffic flow through the facility and to maintain an orderly service parking area.
• Greet all customers entering the service area with a friendly, upbeat professional attitude, answer questions, and direct them to the appropriate person or location.
• Determine if customers coming into service have an appointment. Record customer’s name, VIN, tag number, mileage, and existing vehicle damage (walk around).
• Control service traffic flow, parking, and assist with loaner vehicles as needed.
• Park vehicles after they have been written up.
• Drive safely and report any lot damage immediately.
• Retrieve customer vehicles at cashier for pickup; wait with the vehicle for the customer and thank them for their business.
• Install disposable seat covers, steering wheel covers, floor mats, and  in all serviced vehicles.
• Deliver keys and repair order copies to the appropriate Service Advisor after parking.
• Maintain a clean and safe service drive area, free of trash, water, leaves, and dirt.
• Drive vehicles to and from service lane, service stalls, and parking lot as needed.
• Make key tags for vehicles and maintain a professional appearance.

• All applicants must be authorized to work in the USA.
• All applicants must perform duties and responsibilities in a safe manner.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Other
• Industries:
  Motor Vehicle Manufacturing

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All applicants may be eligible for referral programs and updates about related Porter roles in the Matthews, NC area.