Automotive Quality Control Operations Specialist II

Job Responsibilities

• Vehicle Inspections:
  Verify vehicle information based on work orders, inspect interior and exterior for damage, missing parts, and mechanical issues (e.g., frame/paint repair, engine noise, AC/heater operation, radio, tires). Document findings in a Vehicle Condition Report (VCR) or system entry, including damage descriptions and test‑drive results.
• Client Engagement:
  Maintain a professional appearance for audits, field visits, and inspector training sessions.
• Equipment and Software Use:
  Utilize ECR tools (Brick, PC, TC75, Samsung) and ensure proficiency with job‑relevant software and web applications.
• Photos and Documentation:
  Take accurate vehicle and damage photos, match them to vehicles, and upload them to the server.
• Policy Compliance:
  Maintain knowledge of all relevant policies (e.g., NAAA Frame/Structure Damage Policy) and adapt to account‑specific changes. Ensure that all policies and procedures are followed.
• Daily Reporting and Procedures:
  Prepare daily activity reports for management and perform day‑end procedures efficiently.
• Physical Requirements:
  
  Ability to stand, walk, bend, lift (up to 30 lbs), and perform other physical tasks as required.
• Other Responsibilities:
  
  Handle special projects and maintain familiarity with system and policy updates.

• Tuesday - Saturday: 7:30am - 4:30pm.

• High School Diploma/GED and 3 years' experience in a related field. OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; OR 5 years' experience in a related field.
• Ability to drive standard and automatic transmission vehicles.
• Safe drivers needed; valid driver's license required.
• Excellent communication and interpersonal skills are required. Strong technical aptitude; body, paint and mechanical repair knowledge; mastery of unibody and full‑frame vehicles; good organizational skills needed.
• Prior experience vehicle reconditioning and or general auto body knowledge required.
• Ability to multitask, follow directions and take instructions required. Basic computer skills.
• Successful completion of Manheim ICP Inspector Level IV written/field exam;
  Basic Inspections (Electronic Condition Report), Vehicle Grading, Repair Recommendations & Frame Merit Certifications required
• Self‑starter with ability to work with minimal supervision.
• Ability to handle multiple tasks simultaneously.
• Team‑based interpersonal skills.
• Excellent verbal and written skills.
• Requires physical ability and mental acuity to execute the duties of the position successfully within required time frames to meet business requirements.

• Exposure to outdoor elements, including extreme heat and cold.
• Moderate noise level.
• Exposed to risks and hazards such as sharp/jagged metal and parts, broken glass, hazardous or caustic chemicals.

USD 22.07 - 33.13 per hour

Hourly base pay rate is $22.07 - $33.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.