Retail Store Manager

6 days ago Be among the first 25 applicants

Great Lakes BU - Region 03 - Market commod: 6725 Wales Ave, Massillon, Ohio 44646

Full time

• Directly supervises the activities of 2 or more full‑time employees, which may include Assistant Manager(s), Lead Representative(s) and Customer Service Representative(s).
• Recruits, hires and trains positive, enthusiastic employees, ensuring excellent customer service.
• Develops, manages and assigns tasks appropriately to ensure the store is clean, adequately stocked, organized and well‑kept based on Company standards.
• Maintains a professional and supportive image among subordinates and supervisors.
• Schedules employees within Company guidelines and the needs of the business to maximize customer service and maintain store image.
• Implements non‑discriminatory management skills while hiring, training, counseling, mentoring, motivating and separating employees.

• Develops positive and professional relationships with all suppliers.
• Promotes excellent service and resolves customer complaints in a timely, professional manner.
• Provides regular and predictable onsite attendance.
• Promotes and ensures a safe, positive public image within the neighboring community.

• Prepares ongoing and timely performance appraisals in Workday for all employees, providing performance‑based feedback during 30‑ and 60‑day check‑ins, 90‑day, 12‑month, and ongoing anniversary check‑ins.
• Trains all employees ensuring that customer service, store image and marketing execution meet Company standards.
• Trains all employees on safety procedures and promotes safety awareness.
• Mentors and trains all employees on cash awareness and expectations to help reduce risk to the company/BU.
• Ensures employees complete all required training in a timely manner.

• Develops ways and means to ensure all employees receive proper communication in a timely manner.
• Establishes periodic ongoing communication meetings with all store employees and the District Manager.

• Evaluates and develops specific action plans to address the needs of the store in order to reach the desired objectives.
• Organizes and maintains all store files and manuals.
• Manages and supervises store employees to ensure all required and requested reports are completed accurately and timely.
• Ensures that all merchandise is stocked, attractively displayed and priced correctly.
• Ensures all required employment‑related posters and signs are in a place that is easily accessible to all employees.

• Analyzes daily sales and expense information and takes appropriate action to maximize sales and net profits.
• Budgets and forecasts P & L lines, and understands and manages merchandise margins.
• Safeguards and accounts for all money received and disbursed.
• Performs all other financial analysis necessary to maximize sales and net profits.
• Notifies District Manager of any sales, cash, inventory or operating discrepancy.

• High school diploma or equivalent plus 1 to 2 years of retail work experience or an equivalent combination of education, training and work experience preferred.
• Ability to supervise and train for the use of equipment, tools and materials listed in the Customer Service Representative (CSR), Lead CSR (LSR) and Store Assistant (SA) job descriptions.
• Ability to supervise and manage the functions listed in the CSR, LSR and SA job descriptions.
• Ability to use computer, or acquire skills necessary to use a computer at the store, which includes completion and analysis of reports, inventory control, cash control, employment‑related forms, etc.
• A valid driver’s license and dependable transportation.
• Ability to have open availability.
• Ability to communicate (orally and in writing) in English.
• Ability to perform essential duties and physical functions described above.
• Ability to work in the conditions described below.
• Ability to operate a motor vehicle.
• Ability to sit for long periods of time.
• Certificates & Licenses:
  Food Server certificate (e.g., Serv Safe) and Food Safety Management certification may be required.